The Case Manager provides full-time support within Ryandale Transitional Housing’s residential program for individuals experiencing homelessness, mental health challenges, chronic illness, experiences of violence or trauma, and/or recovery from addictions. This role supports residents through trauma-informed case management, crisis prevention and intervention, life-skills development, housing stabilization, and community reintegration.

The Case Manager works independently and collaboratively within a service environment built on dignity, safety, empowerment, cultural respect, and recovery-oriented practice. Staff are expected to understand their own strengths and limitations and work within a team culture grounded in compassion, boundaries, accountability, and hope.

This position requires an understanding of trauma-informed care, harm reduction, and the unique barriers individuals in recovery from addiction face in accessing reliable housing and recovery supports.

Salary/Wage and Hours of Work

Rate of Pay: $23–$26 per hour (based on experience)

Schedule: Full-time; 35 hours per week

Shifts: Days and afternoons, with some evenings and weekends required.

Occasional on-call or overnight support may be requested

Responsibilities and Duties

1. Service Engagement

- Build strong rapport with residents using trauma-informed, strengths-based, and culturally sensitive approaches.
- Actively listen to resident concerns to support emotional regulation, self-awareness, and confidence-building.
- Provide ongoing coaching and support as residents work toward recovery and safe, sustainable housing.
- Facilitate in-house meetings, workshops, and supportive groups as appropriate.
- Provide crisis prevention and intervention, de-escalation, and safety planning as needed.

2. Assessment

- Conduct intake, orientation, and individualized needs assessments for all incoming residents.
- Monitor and document changes in residents’ physical, emotional, and situational wellbeing.
- Conduct regular reviews and updates of personalized support and safety plans.




- Communicate relevant information to Ryandale staff and community partners for effective care coordination.
- Assess environmental, social, and systemic factors that impact resident progress and safety.
- Maintain overall safety of residents, staff, the home environment, and the neighbourhood.

3. Service Delivery Education & Skills Development

- Support residents in building daily living skills, self-care, budgeting, meal planning, cleaning routines, communication, and conflict resolution.
- Encourage accountability, autonomy, and confidence-building.

Case Management

- Assist residents in setting personal goals and developing individualized recovery and housing plans.
- Advocate on behalf of residents with healthcare providers, housing partners, legal supports, and community organizations.
- Support residents transitioning from crises, shelters, correctional settings, treatment facilities, and unsafe living situations.
- Assist with discharge planning and long-term safety planning.

Outreach & Collaboration

- Participate in community meetings and collaborative networks to strengthen supports for Ryandale Residents

4. Organizational Capacity

- Participate in program development, evaluation, and documentation.

5. Organizational Responsibility

- Engage in regular team meetings, debriefing, supervision, and case reviews.
- Ensure accurate, thorough, and confidential documentation of resident interactions and case notes.
- Maintain professional boundaries, ethical behaviour, and resident confidentiality at all times.
- Uphold Ryandale’s mission, values, and commitment to secure, inclusive, and respectful housing.





Job Qualifications Knowledge, Skills, and Abilities

- Strong understanding of experiences related to trauma, violence, homelessness, mental health, and addictions.
- Ability to form supportive relationships while maintaining clear boundaries and emotional regulation.
- High emotional intelligence, empathy, and strong conflict-resolution skills.
- Experience with crisis intervention, safety planning, trauma-informed practice, and harm reduction.
- Strong organizational and administrative skills.
- Proficiency in Microsoft Office and willingness to learn additional programs (HIFIS/BNL).

Education

- Bachelor’s Degree or College Diploma in Social Work, Community Services, Addictions & Mental Health, Psychology, or a related field preferred.
- Equivalent combinations of training and experience will be considered.

Experience

- Two or more years of experience supporting individuals in shelters, transitional housing, mental health, addictions, or community-based services.
- Experience with case management and inter-agency collaboration.
- Lived experience is considered a strong asset.

Additional Requirements

- Acceptable CPIC (Criminal Record Check).
- First Aid/CPR certification preferred or willingness to obtain.
- Knowledge of WHMIS, fire safety, and health procedures preferred.
- Valid driver’s licence and access to transportation considered an asset.
- Commitment to legal, ethical, and privacy standards throughout employment.

Disclaimer Job qualifications and responsibilities may be amended to reflect evolving program and resident needs as Ryandale expands its housing supports for individuals in Kingston

Job Type: Full-time

Pay: $23.00-$26.00 per hour

Benefits

- Extended health care
- On-site parking

Ability to commute/relocate:
- Kingston, ON: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:
- First Aid Certification (preferred)

Location:
- Kingston, ON (required)

Work Location: In person

📌 Case Manager, Tranistional /Supportive Housing, Full Time (Kingston)
🏢 Ryandale Transitional Housing
📍 Kingston