Key Responsibilities

Change Transformation Leadership

- Lead end-to-end change management for the transformation program • Develop and execute comprehensive change strategies covering stakeholder engagement, communications, training, and adoption • Assess change impact across front-line users, operations, and leadership levels • Anticipate resistance and proactively design mitigation strategies Project & Program Management • Partner with Program and Project Managers to integrate change activities into overall project plans • Track milestones, risks, dependencies, and readiness across workstreams • Support governance forums with explicit, data-driven updates and recommendations • Ensure alignment between business outcomes, delivery plans, and user experience goals Front-to-Back User Experience • Champion a holistic, end-to-end user experience across customer-facing and internal processes • Collaborate with UX, Product, Operations, and Technology teams to ensure changes are intuitive, usable, and adoptable • Translate complex process or system changes into user-centered narratives and enablement materials Stakeholder & Executive Engagement • Build trusted relationships with executives,



senior leaders, and cross-functional teams • Facilitate workshops, leadership sessions, and decision forums • Influence without authority and drive alignment across diverse stakeholder groups Measurement & Continuous Improvement • Define and track success metrics (adoption, proficiency, engagement, value realization) • Gather feedback and insights to continuously refine the change approach • Ensure transition plans are in place for post-implementation sustainability

Required Experience

Minimum 2-3 years of experience in project management and/or change management within large, complex initiatives • Proven experience delivering large scale transformation programs (business, technology, operating model, or digital) • Demonstrated experience supporting front-to-back user experiences, spanning customer, operational, and internal users • Experience working in a consulting, advisory, or transformation-led environment is strongly preferred • Track record of managing multiple stakeholders across business, technology, and leadership teams

📌 Change Management Manager --KU59 (Toronto)
🏢 Compunnel
📍 Toronto