Join One of Alberta’s Fastest-Growing Criminal Defence Law Firms

White & Jeet Law LLP is a leading Criminal Defence law firm committed to providing exceptional legal representation and an outstanding client experience. As our firm continues to grow, we are looking for an energetic, personable, and highly organized Client Intake Coordinator to become the first point of contact for prospective and existing clients.

This is one of the most important positions in our firm. You will be the first voice our clients hear and the first impression they receive. You will play a critical role in ensuring every client interaction is handled with professionalism, empathy, efficiency, and confidence. Your ability to create an exceptional client experience from the very first phone call will directly contribute to the continued growth and success of our firm.

This is not a typical reception position. Our office is extremely busy, receiving 150–200+ phone calls each day, and we need someone who thrives in a fast-paced workplace, enjoys helping people, and can think quickly while managing multiple priorities.

If you are energetic, charismatic, love working with people, and enjoy being part of a high-performing team, we’d love to hear from you.

Key Responsibilities

- Serve as the first point of contact for all prospective and existing clients.
- Answer and direct a high volume of incoming telephone calls professionally and efficiently.
- Assist prospective clients through the firm’s intake process and ensure every inquiry receives timely follow-up.
- Build rapport with callers and provide an exceptional first impression of the firm.
- Schedule consultations, client meetings, court appointments, and other appointments for lawyers.
- Take accurate messages and ensure they are delivered promptly to the appropriate lawyer or staff member.




- Follow up with prospective and existing clients regarding appointments, documentation, and general inquiries.
- Welcome clients and visitors and provide a professional, friendly, and welcoming experience.
- Escort clients to boardrooms and notify lawyers of their arrival.
- Maintain reception, waiting, and boardroom areas to a professional standard.
- Assist with general administrative and clerical duties as required.
- Work collaboratively with lawyers and support staff to ensure the office operates efficiently.

What We’re Looking For The ideal candidate is:
- Friendly, outgoing, and genuinely enjoys helping people.
- Charismatic and confident, with exceptional communication and interpersonal skills.
- Able to build trust and rapport quickly over the phone and in person.
- Comfortable speaking with individuals who may be experiencing stressful or emotional situations.
- Highly organized with exceptional attention to detail.
- Able to multitask and prioritize effectively in a fast-paced environment.
- Calm under pressure and able to manage a high volume of phone calls.
- Professional in appearance and demeanor.
- Reliable, punctual, and accountable.
- A positive team player who enjoys contributing to a collaborative workplace.

Qualifications
- Previous experience in reception, client service, customer service, administration, hospitality, or a similar client-facing role is considered a strong asset.
- Previous experience in a law firm, medical office, or other professional environment is an asset but not required.




- A background in sales, client intake, hospitality, or business development is considered a significant asset.
- Strong computer skills, including Microsoft Office.
- Experience using legal and client management software such as Clio, Lawmatics, and CallRail is considered a strong asset.
- The ability to learn new software and technology quickly is essential.

What We Offer At White & Jeet Law LLP, you’ll become part of a supportive, ambitious, and growing team where every member plays an important role in delivering exceptional client service.

We offer

- Competitive compensation based on experience.
- Comprehensive health and dental benefits.
- Paid vacation.
- Paid parking.
- Opportunities for professional growth and career advancement.
- Ongoing training and mentorship.
- A collaborative, team-oriented workplace culture.
- The opportunity to work alongside one of Alberta’s leading Criminal Defence teams.

Why White & Jeet Law? We believe that exceptional legal representation begins with exceptional client service. Every phone call matters. Every client matters. We are looking for someone who shares that philosophy and wants to build a long-term career with a growing law firm that values professionalism, teamwork, accountability, and excellence.

If you are someone who thrives in a quick-paced environment, enjoys connecting with people, and takes pride in delivering outstanding service, we encourage you to apply.

How to Apply

Please submit your resume along with a cover letter explaining why you would be a great fit for White & Jeet Law LLP.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Thank you,

Pay: $15.80-$35.86 per hour

Benefits

- Dental care
- Disability insurance

Work Location: In person

📌 Client Intake Coordinator (Calgary)
🏢 Greg White Defence
📍 Calgary