Collections Analyst (Portuguese Speaking)

Location: Toronto, ON (Hybrid – 2 days/week onsite in Toronto)

Duration: Contract

Interview Process: One interview | No assessment | Hiring ASAP

What You'll Be Doing

- Manage an assigned portfolio of customer accounts across the LATAM region.
- Monitor accounts receivable aging and proactively follow up on outstanding invoices.
- Investigate and resolve billing discrepancies and payment disputes.
- Negotiate payment arrangements for customers experiencing financial challenges.
- Evaluate customer payment risk and determine the appropriate collection strategy.
- Partner with Sales, Operations, Finance, and other internal teams to resolve account issues efficiently.
- Ensure collections activities comply with company policies and invoice lifecycle guidelines.
- Contribute to process improvements that enhance operational efficiency and customer experience.

What We're Looking For Must-Have Qualifications

- Professional-level fluency in Portuguese (spoken and written).
- 3+ years of collections, accounts receivable, or credit & collections experience.
- Strong communication and relationship-building skills.




- Experience resolving payment disputes and negotiating payment plans.
- Ability to prioritize multiple accounts while meeting deadlines in a quick-paced environment.
- Strong analytical and problem-solving skills.
- Bachelor's degree or equivalent professional experience.

Nice to Have

- Experience using Salesforce or other CRM/collections platforms.
- Experience working with enterprise or global customer portfolios.
- Knowledge of accounts receivable processes and invoice lifecycle management.

Work Environment

- Hybrid role (2 days per week onsite)
- Office Location: 10 Bay Street, Toronto
- Must be able to support the Brazil (BRT) time zone when required.
- Collaborative global team of 11 Collections professionals supporting LATAM.

Why Apply?

- Opportunity to work with one of the world's leading cloud technology companies.
- Join a collaborative global team with exposure to enterprise-level customers.
- Fast interview process with only one interview .
- Immediate hiring opportunity.

📌 Collections Analyst (Toronto)
🏢 Swoon
📍 Toronto