Customer Care Advisor, Commercial and Industrial

We’re looking for a Customer Care Advisor, Commercial and Industrial to join our diverse & vibrant team and become part of the ATCO family.

Reporting to the Manager Commercial Operations the Customer Care Advisor is responsible for responding to and resolving commercial customer inquiries and developing relationships with third-party energy consultants and brokers in order to sell electricity to industrial and commercial customers in Alberta.

On a daily basis, you’ll...

Support Commercial & Industrial Customers

Ensure resolution of customer inquiries to complete satisfaction

Manage customer inquiries regarding payments, invoice charges, invoice needs and general market questions

Ensure business process compliance with respect to customer set-ups

Assist with complex customer invoicing & account set-up and contract amendments

Client Relationship Management

Establish and maintain a list of all consultants and brokers participating in the Alberta energy market

Be the primary representative of ATCO in the third-party market

Protect ATCO’s brand in market by directing and influencing third party communications with end-use customers

Market Analysis & Reporting

Ensure accurate, on time completion of all RFP/proposals with third party channels

Manage the relationship with the consultants and brokers

Provide support to commercial and Industrial sales group

Cross-Functional Collaboration

Meet specific agreed upon KPI targets for cases and customer inquiries

Who you are





A customer-focused professional with solid interpersonal skills and a proven ability to engage with internal and external customers A strong communicator with both verbal and written communication skills to produce the results required for the role A high performer with a proven track record of delivering results

Collaborative and able to work effectively across a cross-functional team while supporting conflicting priorities and deadlines

Process-minded, with strong business process improvement skills and the ability to translate business processes into information systems requirements

What you have

1-3 years of relevant experience Undergraduate degree in a related discipline Thorough understanding of energy markets, specifically the Alberta energy market

Experience providing exemplary customer service in a competitive industry

Experience developing presentations focused on the needs of individual customers

Ability to recognize and recommend new product opportunities

Strong interpersonal skills and a proven ability to engage with internal and external customers

Both verbal and written communication skills will be essential in producing the results required for the role

Proven track record of high performance An ability to work effectively across a cross-functional team while supporting conflicting priorities and deadlines

Strong business process improvement skills and ability to translate business processes into information systems requirements

This Role is located in....

Calgary

Why ATCO Energy?

At ATCO Energy, we’re committed to supporting our customers and building strong relationships across the Alberta energy market. This role is a great opportunity to support commercial and industrial customers, work closely with third-party consultants and brokers, and contribute to a high-performing, customer-focused team.

📌 Customer Care Advisor, Commercial and Industrial (Calgary)
🏢 ATCO Group
📍 Calgary