Overview:

We are hiring a leadership-oriented Customer Care Manager to oversee warranty execution across multiple active sites. This role requires strategic coordination, builderclient communication, and high-touch resolution management.

Key Responsibilities:

- Lead a team of Coordinators, Inspectors, Handymen, and Cleaners.
- Manage all Tarion portal workflows and escalations.
- Conduct weekly meetings with trades and site staff to align on goals and status.
- Ensure quality control and on-time execution of all homeowner service requests. Represent Trot to builder/developer clients and handle VIP homeowners directly when needed.

Qualifications:

- 5+ years of experience in post-construction service or client-side warranty management. Leadership experience managing field and admin teams.




- Deep understanding of Tarion warranty procedures and builder workflows.

Skills & Tools:

- Skilled in Buildertrend, Tarion BuilderLink, Procore, or similar systems.
- Robust operational knowledge of residential construction phases and postoccupancy care. Project management and scheduling software fluency.

Key Traits for Trot Standard:

- Strategic thinker with a builder’s mindset.
- Unflappable under pressure and highly diplomatic.
- Holds their team to a standard of service excellence.
- Aligns deeply with Trot’s mission to be Ontario’s white-glove post-construction partner.

Pay: $80,000.00-$91,556.68 per year Work Location: Hybrid remote in Oakville, ON

📌 Customer Care Manager (Oakville)
🏢 Digital Hand
📍 Oakville