Location - Regina, Saskatoon, Prince Albert, North Battleford, Swift Current, Yorkton & Remote Temporary - Full Time until 11/01/2027 We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded by a team committed to safety, openness, collaboration and accountability.

We offer highly competitive salaries and benefits packages to our employees. If you’re someone who thrives in a team workplace and doesn’t shy away from a good challenge, join us! Apply no later than 08/16/2026 to be considered for this opportunity.

Job Summary The Customer Experience Representative is responsible to act as the primary contact for internal and external customers and is responsible for the maintenance, coordination and communication in response to customer accounts and inquiries.

Key Accountabilities Responsible stewardship of customer data and information while adhering to all privacy standards and policies

Provide frontline service and information to customers and internal stakeholders regarding customer billing and accounts

Provide, efficient and quality service to internal and external customers concerning advanced customer billing, account management, corporate services, rates, regulations and policies for all inquiries across all channels (phone, digital, chat, email, text, in person, video)

Serve across all customer segments as required

Receive, investigate and respond to customers and direct to the appropriate resource when necessary

Perform inbound and outbound arrears contacts for accounts using available technologies

Receive payments, issue refunds, prepare invoices and initiate contact for the collection of payments

Receive,



distribute and prepare all levels and types of incoming and outgoing communications both internal and external to the corporation across various channels

Perform customer account maintenance and/or updates for requested field work to be performed by operational areas of SaskPower

Perform general accounting and financial functions as required

Maintain files and records associated with the department

Maintain a working knowledge of departmental systems, processes, policies and procedures and apply continuous improvement principles to the everyday work

Determine customer needs by utilizing needs based questioning techniques

Participate in general project and administrative tasks as required, including the preparation of basic financial and statistical data, customer data reports, project and initiatives updates and reports

Analyze and investigate customer, financial, and system information to accurately perform tasks associated with customer accounts, revenue assurance activities, or operational maintenance, at either the singular or portfolio level

Assist with, create and administer departmental reports, corporate statistics and other specialized programs as required

Solve problems, implement decisions and work independently with minimal supervision

Adhere to performance metrics and key performance indicators

Assist departmental staff with the development of training course content and assist in the administration of employee training as required

Participate in continuous improvement initiatives to identify business enabling solutions and areas of improvement





Participate in continuous educational and professional development as required

Other related and assigned duties Knowledge/Skills/Abilities Bachelor’s Degree, Diploma, Certificate or Program in Business Administration, or equivalent AND/OR;

Three (3) years of customer experience, financial service industry experience or hospitality experience serving customers with moderate impact on business operations, corporate finances and reputation OR;

Three (3) years of customer experience, financial service industry experience or hospitality experience utilizing standard corporate software applications (Microsoft Office Suite)

Ability to cooperate and deal tactfully with other staff and the public

Excellent verbal and written communication skills

Aptitude for accuracy and detail

Ability to implement and make sound decisions

Ability to provide extraordinary customer service for all internal and external customers

Ability to work independently or as part of a team

Ability to negotiate and resolve conflict effectively

Excellent financial literacy skills This positions falls with in the scope of the Unifor Local 649. Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation. At SaskPower, we believe in the importance of fostering and maintaining a workforce that’s representative of the communities we serve.

We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act. We base our selection process on merit and encourage all diverse groups to participate fully. Learn more at Commitment to a Representative Workforce.

Follow us on LinkedIn to stay up to date on our latest job openings. Please apply by 08/16/2026.

📌 Customer Experience Advisor (Saskatchewan)
🏢 SaskPower
📍 Saskatchewan