Norquest Industries Inc. is a progressive and innovative Machine Shop based in Edmonton. We serve a variety of industries throughout Canada and around the world. Since incorporating in 1996, Norquest has grown to become one of western Canada’s largest machining services companies.

We are currently looking for a dedicated individual who wants to work in a progressive environment that cultivates personal and professional development.

Shift: Monday - Friday, 7:30 am – 4:30 pm.

Comprehensive Company Benefits!

- 100% Company Paid Health, Dental and Vision Benefits
- RRSP/TFSA Matching Program
- $400.00 HSE Annual Allowance
- Employee Recognition Program

General Objective: With intermediate supervision, manage low to intermediate complexity customer sales orders to ensure accuracy and on-time delivery. Develop and/or maintain superior customer service to ensure the highest customer satisfaction.

Key Result Areas:

- Ability to be an advocate for the customer to Planning.
- Ability to review customer purchase orders for requirements and determine customer needs.
- Process customer orders in a timely fashion.
- Monitor jobs for accuracy and efficiency.
- Achieve accurate delivery date.
- Ensure customer service is prompt and courteous.
- Monitor progress and adjust accordingly.
- Product knowledge relative to assigned account.
- Procedural accuracy.
- Escalate issues proactively and develop customer focused solutions.

Responsibilities:

- Liaise with customers regarding their orders; including but not limited to negotiating deadlines, troubleshooting,



and providing suggestions to resolve any customer dissatisfaction.
- Ensure accuracy of scheduling and tracking tools (ERP system, Excel sheets and all other tools) with delivery dates, quantities, progress and all other require information.
- Communicate all challenges/changes to delivery dates both internally and to the customers.
- Comprehensive understanding of the customer’s purchase orders to ensure all relevant information is complete and accurate.
- Understanding of drawings.
- Coordinate with the Manufacturing Strategies group when standard and/or job level routings are required.
- Coordinate with the Engineering group when engineering is required.
- Manage job creation in ERP system ensuring bill of materials, drawings, and all other information required is accurate and up to date.
- Assign accurate material required for an order and coordinate with Supply Chain to procure approved material when required.
- Release orders and collaborate with Planning/Scheduling and Workflow to ensure the orders are on track for on-time delivery.
- Liaise with the Operations department to troubleshoot orders through the manufacturing process as required.
- Coordinate with the Procurement Coordinator(s)



as required for sub-contracting needs.
- Create shippers in ERP system ensuring accuracy of the date, method of transport, line items and quantities.
- Organize the electronic Sales Folder to ensure all required relevant information is available.
- Peer review of job packets for Level 2 coordinators.
- Coordinate with the Assembly department as require.
- Comply with all HSE, QMS and Corporate policies at Norquest.
- Performs other duties as assigned by a Supervisor.

Qualifications: * High School Diploma.

- Excellent customer service abilities.
- Excellent time management, diplomacy skills, problem solving ability and team oriented.
- Project Management or Sales experience is considered an asset.
- Any oilfield or manufacturing related technical certifications are considered an asset.
- Experience in a manufacturing environment is an asset.
- High level communication skills.
- Excellent attention to detail.
- Solid teamwork ability.
- Ability to multi-task.
- Very strong organizational skills.
- High level of computer skills including Outlook and Excel.

Job Types: Full-time, Permanent Pay: $50,000.00-$60,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:
- Edmonton, AB T6B 2Z7: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Customer Order Coordinator - Level 1 (Manufacturing) (Edmonton)
🏢 Norquest Industries
📍 Edmonton