Customer Recovery Analyst

At Freshouse Foods, we create custom protein items with the help and direction of our partners. We want to build our creations to meet and exceed our customers needs.

With over 60 years of major retail and foodservice experience, our expertise in product development has enabled us to react swiftly to customer wants and expectations. Our flexibility and versatility on our production floors allow us to offer an array of retail, foodservice, and healthcare products.

This is a full-time in office role located in Georgetown, ON. The Customer Recovery Analyst, reporting to the Controller, is responsible for investigating, analyzing, and negotiating customer fines related to post-production activities and logistics shipments. The Customer Recovery Analyst will work with cross-functional teams and play a critical role in optimizing our supply chain operations, ensuring efficiency and cost-effectiveness, while reducing imposed fines.

Key Duties and Responsibilities

- Create and maintain the database for customer fines, root causes, and resolutions to disputes. Provide daily/weekly updates to the internal departments.
- Review existing agreements to ensure consistency by customers on possible fines.
- Provide any changes to shipping requirements to the appropriate department.
- Collaboration with various departments to obtain rationale for the dispute of fines. Follow up with the internal departments to ensure change is happening or coaching is occurring.




- Utilize previous enforcement and risk mitigation experience to develop and implement strategies that enhance compliance measures.
- Conduct comprehensive risk assessments, identifying potential areas of non-compliance and recommending corrective actions.
- Collaborate with cross-functional teams to establish and maintain effective compliance processes and improve operations.
- Analyze and interpret vendors’/suppliers’ logistics policies.
- Investigate and respond to compliance-related incidents, ensuring swift resolution and implementing preventive measures.
- Provide financial reporting support to Finance, Sales, Replenishment and Logistics.
- Other projects and duties as required.

Qualifications

- Bachelor’s degree or college diploma in Accounting, Finance, or Supply Chain preferred.
- Minimum of 1 to 2 years in a Supply Chain or a Collection role.
- Previous CPG experience is considered an asset.
- Strong understanding of dispute resolution
- Experience in data analysis and database management.
- Proven track record of taking ownership and driving results.
- Strong analytical and problem-solving skills with the ability to identify and resolve issues.
- Excellent communication skills with the ability to collaborate effectively with internal and external customers.
- Proficient in Microsoft Excel and Retail portals.

Pay: $60,000.00-$75,000.00 per year

Benefits

- Dental care
- Extended health care
- Life insurance
- Vision care

Application question(s):
- Have you worked fighting customer shipping fines and how many year experience do you have doing so?

Work Location: In person

📌 Customer Recovery Analyst (Georgetown)
🏢 FHF Manufacturing
📍 Georgetown