Job Overview

We are seeking a dynamic and energetic Customer Service Manager to lead our team and elevate the overall customer experience. In this pivotal role, you will oversee daily operations, develop strategic initiatives to improve service quality, and foster a positive environment that motivates your team. Your leadership will ensure seamless communication with clients across multiple languages, drive process improvements through analysis, and uphold the highest standards of customer satisfaction.

If you thrive in fast-paced settings and are passionate about delivering exceptional service, this is your opportunity to make a meaningful impact!

Duties

- Lead and supervise a diverse team of customer service representatives, ensuring they meet performance goals and deliver outstanding support
- Develop and implement customer service strategies that enhance satisfaction, loyalty, and operational efficiency
- Manage multilingual communication channels, including French and English, to serve a broad client base effectively
- Analyze customer feedback, support metrics, and operational data to identify areas for improvement and implement innovative solutions
- Coordinate cross-functional projects to streamline processes, improve workflows, and optimize resource allocation
- Train,



mentor, and evaluate team members to foster professional growth and maintain high standards of service excellence
- Negotiate with clients when necessary to resolve complex issues or disputes while maintaining positive relationships

Qualifications

- Proven experience in supervising or managing customer service teams in a fast-paced environment
- Strong project management skills with the ability to oversee multiple initiatives simultaneously
- Excellent communication skills in both English and Spanish; proficiency in additional languages is a plus
- Demonstrated analysis skills for interpreting data and making informed decisions
- Leadership qualities that inspire teamwork, accountability, and continuous improvement
- Experience in customer service roles with a focus on client satisfaction and problem resolution
- Ability to effectively negotiate solutions that benefit both the customer and the organization

Join us if you're ready to lead with energy, foster innovation, and deliver exceptional service that truly makes a difference! Pay: From $18.00 per hour

Benefits

- Flexible schedule
- In office parking

Work Location: In person

📌 Customer Service Manager (Grand Falls)
🏢 River Valley Gymnastics
📍 Grand Falls