Customer Service Project Coordinator

We’re looking for a detail-oriented Customer Service Project Coordinator to join our team! In this role, you’ll support customers, process orders, and manage projects from start to finish. You’ll work closely with Sales, Production, and other departments to ensure smooth communication and top-notch service.

Responsibilities:

- Serve as the primary point of contact for customers and manage complex or escalated inquiries.
- Ensure timely and accurate communication regarding orders, pricing, and product information.
- Maintain proactive customer communication regarding order status, delays, and solutions.
- Deliver consistently high service standards to ensure a positive customer experience.
- Provide day-to-day guidance and support to the Customer Service Project Coordinator team.
- Prioritize team workload and ensure prompt responses to customer requests.
- Act as the first point of escalation for team members to resolve issues effectively.
- Support onboarding and training of new Customer Service Project Coordinator team members.
- Encourage collaboration, knowledge sharing, and consistent service practices within the team.
- Communicate team challenges and improvement opportunities to the direct supervisor.
- Oversee accurate entry and management of customer orders in company systems.
- Monitor open orders and follow up on delivery timelines, backorders, and production delays.
- Coordinate special and custom orders through the full project lifecycle.
- Ensure customers are regularly updated on order progress and delivery expectations.
- Collaborate with Account Managers, Estimating, Production, and Logistics teams to meet customer commitments.
- Coordinate product samples, quotations, and technical information requests.
- Support the Sales team throughout the sales cycle to ensure smooth onboarding and order fulfillment.

Qualifications & Skills:





- Post-secondary education in Business Administration, Customer Service, or related field preferred.
- Minimum 12 months related experience preferred
- Computer literate and fully proficient in Microsoft Word, Excel and internet research engines; experience with CRM software and/or ERP system a definite asset.
- Accurate alpha/numeric keyboarding skills
- Excellent diplomatic skills and professional demeanor, with customer service orientation
- Excellent level of confidentiality regarding sensitive business data
- Excellent ability to multitask with good organizational and prioritization skills
- Excellent ability to adapt to a fast paced, changing work environment
- Excellent written and verbal communication skills (English)

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and make a positive impact on our customers' experience. To apply, please submit your resume highlighting your relevant experience and qualifications.

We appreciate all applications, but only those selected will be contacted. Accommodations are available upon request.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

Job Type: Full-time

Pay: $55,000.00-$62,000.00 per year

Advantages

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Ability to commute/relocate:
- Brampton, ON L6T 4B3: reliably commute or plan to relocate before starting work (required)

Education:
- Bachelor's Degree (preferred)

Experience:
- Call center: 4 years (required)
- Customer service: 4 years (required)
- Packaging: 3 years (required)

Work Location: In person

📌 Customer Service & Project Coordinator (Brampton)
🏢 AlphaPoly Packaging
📍 Brampton