Customer Service Agent

GPM Music Group

Calgary, AB (Hybrid: In-Person & Remote)

5 Hours Per Day | 7 Days Per Week

Competitive Pay (Based on Experience, with Room to Grow)

About GPM Music Group

GPM Music Group is a fast-growing music marketing startup based in Calgary. We work with artists across all genres, helping them grow through playlist marketing, paid Meta ads, influencer campaigns, and creative content. We're a small but highly driven team that's scaling quickly, and we're looking for loyal, hardworking people who want to grow with us as we build one of the most respected music marketing companies in the industry.

The Role

We're looking for a highly organized, personable, and proactive Customer Service Agent to become the first point of contact for our clients. You'll play a critical role in ensuring artists have an outstanding experience from the moment they begin working with us.

This is more than just answering messages; you'll be building relationships, solving problems, keeping clients informed, and working closely with our internal team to make sure campaigns run smoothly.

We're looking for someone who genuinely enjoys helping people, communicates exceptionally well, and thrives in a fast-paced startup environment.

This is a long-term prospect with significant room for growth into leadership and operations as the company continues to expand.

Overview

You'll be responsible for managing client communication across multiple platforms while ensuring every artist receives timely, professional, and thoughtful support.

You'll act as the bridge between our clients and internal team, helping answer questions, resolve issues, coordinate campaign updates, and maintain a positive client experience from start to finish.

Because we're a seven-day-a-week business, this role requires availability every day, averaging 5 hours per day, with a combination of remote work and scheduled in-person office time.

Core Responsibilities

- Respond promptly and professionally to client inquiries via email, chat, and messaging platforms
- Build strong relationships with artists and maintain a positive customer experience




- Provide campaign updates and communicate timelines clearly
- Troubleshoot customer concerns and work with internal team members to resolve issues efficiently
- Keep detailed records of client conversations and account notes
- Coordinate with marketing, playlisting, and creative teams regarding client requests
- Follow up with clients to ensure satisfaction throughout their campaigns
- Escalate complex issues when necessary while maintaining professionalism
- Help improve customer support systems and workflows as the company grows
- Assist with administrative tasks related to client accounts
- Identify opportunities to improve the overall client experience
- Represent the GPM Music Group brand with professionalism and positivity in every interaction

Must-Have Skills & Experience

- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Exceptional organization and attention to detail
- Ability to remain calm under pressure and handle difficult situations professionally
- Strong time management skills
- Comfortable working independently with minimal supervision
- Friendly, positive, and empathetic personality
- Reliable internet connection for remote work
- Comfortable learning new software and systems quickly

Music Industry Alignment (Important)

You should have

- A genuine interest in music and the music industry
- A passion for helping independent artists succeed
- An understanding of how artists build their careers online
- The ability to communicate professionally with creators from diverse backgrounds

Bonus if you've:

- Worked in customer service before
- Worked with musicians, creators, or influencers
- Worked in a startup environment
- Been involved in music yourself

Tools & Platforms (Preferred)

- Slack
- Google Workspace (Docs, Sheets, Gmail)




- Instagram and Facebook
- CRM or customer support software (HubSpot, Zendesk, Intercom, etc.)

Who This Role Is Perfect For

- Someone who genuinely enjoys helping people
- A strong communicator who can build trust quickly
- Someone who stays organized even when managing multiple conversations
- A self-starter who enjoys taking ownership of their work
- Someone looking to grow with a rapidly expanding company
- A team player who wants to contribute to building an exceptional client experience

Nice to Have (Not Required)

- Previous customer support or account management experience
- Experience working remotely
- Experience in the music industry
- Familiarity with Meta, Spotify, or digital marketing terminology
- Experience using project management software

Required

- Previous experience in customer service, client support, or a customer-facing role
- Excellent written English and communication skills
- Strong organizational skills
- Ability to work 7 days per week (5 hours per day) on a hybrid schedule
- Reliable transportation for in-person office days
- Professional, dependable, and customer-first mindset

Compensation & Work Structure

- Competitive compensation based on experience
- Hybrid position (remote with scheduled in-person days in Calgary)
- 5 hours per day
- 7 days per week
- Long-term opportunity with significant room for advancement as the company grows
- Work directly alongside the founders and leadership team

How to Apply

Please send

- Your resume
- A brief summary of your customer service experience
- A short video (1–2 minutes) introducing yourself and explaining why you'd be a great fit for GPM Music Group
- Any relevant references or testimonials (if available)

We're looking for someone who is dependable, personable, and excited to help independent artists have an exceptional experience. If that sounds like you, we'd love to hear from you. Job Type: Full-time

Pay: From $21.00 per hour

Application question(s)

- Do you have Meta ads experience?
- Are you comfortable being on camera?
- Who are your top 3 favourite artists?

Work Location: In person

📌 Customer Service Representative (Calgary)
🏢 GPM Music Group
📍 Calgary