We are a small ISO-registered medical device manufacturer located in North York. We are experiencing multiple years of double-digit sales growth and are looking for a self-motivated individual to join our dynamic team.

Position: Customer Service Representative

Job Type: Full-time – Temporary / 6 Months Contract Position with a possibility shifting to a permanent full-time position.

Schedule: Day shift Monday to Friday and willingness to work until 7 pm, some weekends occasionally

Salary Range: $3900/ month

Work Location: In person - North York, Toronto, ON, Canada

Key Responsibilities:

- Respond promptly and professionally to customer inquiries via phone and email regarding product availability, pricing, order status, and general questions.
- Prepare and issue detailed quotations for customers based on their specifications and needs.
- Provide technical support and guidance to dealers, distributers and end-users regarding our products.
- Generate and distribute daily sales reports to keep the team informed of sales performance.
- Create and maintain accurate customer records within SAP to ensure a streamlined order process.
- Process customer orders and returns accurately, ensuring compliance with company policies and procedures.
- Maintain up-to-date knowledge of our products, services, and promotions to provide accurate information to customers.
- Collaborate with the production and logistics teams to help coordinate timely delivery.
- Address and document customer complaints and issues, implementing effective resolution strategies.
- Identify and escalate complex issues to management as needed while following up to ensure resolution.




- Assist in developing and improving customer service procedures and processes.

Qualifications:

- High school diploma or equivalent; associate’s degree or higher preferred.
- Previous experience in customer service, particularly in a manufacturing or technical setting is advantageous.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficient in using customer service software and Microsoft Office Suite.
- Self-motivated team player with the ability to effectively multitask in a fast-paced environment.
- Friendly and professional phone demeanor.
- Flexible availability, with the willingness to work until 7:00 pm occasionally.
- Comprehensive technical knowledge of all products offered by the company.
- Familiarity of SAP Business One is an asset.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel) with intermediate experience.
- Exceptional oral and written communication skills, demonstrating clarity and professionalism.
- Strong attention to detail and excellent organizational skills.

Raz Design Inc is committed to providing an accessible workplace for all employees in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and its regulations. The company accommodates employees with disabilities in accordance with our Accessibility Policy. If you require an accommodation because of a disability, please let us know to coordinate an appropriate accommodation before you begin your employment. Job Type: Full time

Pay: $46,000.00-$47,000.00 per year

Application question(s)

- How many years of experience do you have in Customer Service
- Why do you think you are the best fit for this position?

Work Location: In person

📌 Customer Service Representative (North York)
🏢 Raz Design
📍 North York