Desktop Support Specialist – SCCM, Intune, End-User Support & IT Service Management

Required Skills and Responsibilities

- Certifications such as MCSA and ITIL Foundation are preferred and can enhance the candidate's profile.
- Experience in service transition.
- Knowledge of video conference technology for supporting remote users.
- Familiarity with software deployment processes.
- Understanding of compliance and process improvement.
- Proficiency in Microsoft Enterprise Applications, including:
- SCCM
- Intune
- Strong troubleshooting skills to resolve complex desktop issues.
- Bilingual communication skills (English and French).
- Experience in incident and request management.
- Familiarity with asset management processes.
- Provide technical support for all end-user devices, including:
- Desktops
- Laptops
- Manage incident resolution and request fulfillment queues to ensure timely service.
- Conduct testing and inspections of devices to maintain quality standards.
- Provide training to users on recent installations.
- Maintain documentation and asset records to ensure compliance with service agreements.

📌 Desktop Support Specialist – SCCM, Intune, End-User Support & IT Service Management (Montreal)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Montreal