Role: Desktop Support Technician

Location: Toronto, ON Responsibilities:

Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads)

Device Migration, Software Deployment & Patch Management : Experience with seamless transitions between Windows and Mac environments. Proficient in managing OS image patching, software updates, and application deployments. Should have experience in basic troubleshooting to determine device vs application issues.

End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.

Hardware Services: Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops

Asset Lifecycle Management: Handling procurement, disposal, and inventory tracking of IT hardware.

Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration.

IT Service Management (ITSM):



Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis

In office & Remote IT Support: Delivering desk-side assistance, conference room technology support, and field services for remote sites

White Glove support: should have experience on white glove support. Handling VIPs

Walk in Support: should have experience in providing walk-in support (eg: apple genius bar or tech bar).

Required

Skills

Customer Service with ITSM knowledge

Deskside support experience and walk-in support experience

White Glove Support experience

Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads.

Conf room support experience and should be able to help setting up events. Regards

Praveen Kumar

Talent Acquisition Group – Strategic Recruitment Manager [email protected]| Themesoft Inc

📌 Desktop Support Specialist (Toronto)
🏢 Themesoft
📍 Toronto