Reporting to the Chief Capital Planning and Development Officer (CCPDO) and working in close partnership with the Director, Capital Projects, the Director, Facilities Operations and Maintenance provides leadership and direction to CHEO’s facilities operations team, fostering a high-performance culture focused on service excellence, accountability, and continuous improvement. As a key member of the Facilities Management, Planning and Development (FMPD) leadership team, the Director collaborates with clinical, operational, and corporate leaders to support current and future healthcare delivery needs. The Director is accountable for the safe, reliable, and efficient operation of all CHEO facilities, including the main campus, Integrated Treatment Centre (ITC), and off‑site locations.

This includes oversight of engineering services, plant operations, maintenance, utilities, infrastructure, capital interfaces, and critical building systems. The Director ensures regulatory compliance and system reliability while leading asset management, lifecycle renewal, risk‑informed maintenance, sustainability, and emergency preparedness programs, aligned with organizational priorities and uninterrupted patient care. Develop and implement a facilities management framework aligned with organizational goals and growth plans; establish policies, SOPs, governance structures, service standards, and SLAs, ensuring regulatory and safety compliance Develop and implement business continuity plans, emergency response procedures, and crisis management protocols Establish short‑ and long‑term asset management and capital replacement plans Benchmark operational performance against healthcare industry best practices Support the Director, Capital Projects to ensure planning‑stage projects align with existing and future infrastructure and maintenance requirements Contribute to the development of facility master plans aligned with organizational priorities Direct the operation and maintenance of all CHEO facilities, grounds, utilities, and infrastructure Lead in‑house facilities teams in a unionized environment, overseeing work orders, asset management, contracts, utilities, and workplace infrastructure Ensure reliable operation and compliance of critical building systems Establish and monitor performance metrics to ensure reliability, resilience,



and operational effectiveness; drive continuous improvement Support expansion, relocation, consolidation, and workplace transformation initiatives Develop and oversee preventive, predictive, and corrective maintenance programs aligned with regulatory requirements implement lifecycle management programs for facility assets Prioritize maintenance activities based on risk and criticality; Drive initiatives to improve asset performance and reduce downtime Promote best practices in facilities maintenance and maintain industry partnerships Ensure compliance with healthcare regulations, building codes, fire/life safety, occupational health and safety, environmental requirements, and accreditation standards Maintain readiness for inspections and accreditation surveys Maintain accurate regulatory documentation and reporting Lead facilities emergency preparedness, including business continuity planning and response procedures in collaboration with clinical and emergency teams Participate in incident command and emergency management activities Promote a culture of safety and accountability across facilities operations Conduct risk assessments and implement mitigation plans in collaboration with safety and security teams Ensure compliance with IPAC, environmental, and regulatory requirements during maintenance and construction Support sustainability initiatives, including energy efficiency and resource optimization Support organizational ESG objectives Lead digital transformation and automation initiatives across facilities operations Enable data‑driven decision‑making through KPIs, dashboards, and analytics Establish and monitor performance metrics and operational controls Standardize SOPs, policies, and workflows to ensure consistency and scalability Evaluate emerging technologies to improve service delivery and cost efficiency Develop and manage operating budgets,



ensuring fiscal accountability and effective resource utilization Develop business cases and ROI analyses for capital investments Serve as the primary representative for facilities operations and maintenance Build and maintain relationships with internal stakeholders, clinical teams, external authorities, and service providers Present performance metrics and operational updates to leadership and governing bodies Provide leadership, mentorship, and direction to facilities teams Foster a high‑performance culture focused on service excellence and continuous improvement Lead succession planning and workforce development initiatives Set performance objectives, conduct evaluations, and support employee development Collaborate with Talent Services, Labour Relations, and other partners to support operational effectiveness Criminal Record Check – Level 1 (Required) Bachelor’s degree in Engineering, Facilities Management, Building Sciences, or related field (Essential) Master’s degree in Engineering, Business Administration (MBA), Healthcare Administration, Facilities Management, or related discipline (Preferred) Lean methodology training (Preferred) Minimum 15 years’ progressive senior management experience in a large, unionized, multi‑site healthcare environment, including facilities operations and maintenance (Essential) Experience supporting capital projects from design through construction to operational readiness and maintenance (Essential) Experience working in a crisis management environment (Essential) Strong knowledge of building systems, operations, and maintenance practices in a complex healthcare environment (Essential) Strong expertise in hospital facilities systems, infrastructure, and building operations (Essential) Proven ability to manage maintenance programs and asset lifecycle strategies (Essential) Solid knowledge of healthcare construction, regulatory compliance, and accreditation requirements (Essential) Robust understanding of building systems, including utilities, automation, and fire/life safety (Essential) Strong financial and business acumen with effective planning and resource management skills (Essential) Proven ability to lead change, develop teams, and drive performance (Essential) Effective negotiation skills and ability to manage diverse stakeholders (Essential) Skilled in report writing and business case development (Essential)

📌 Director, Facilities Operations And Maintenance - Permanent Full-Time (Ottawa)
🏢 CHEO
📍 Ottawa