Join to apply for the Director, Customer Success Management role at Salesforce .

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. We are looking for a leader to join our Tableau Team in our Regulated Industries Portfolio (Specifically Canada (CAN) and Financial Services (FINS)) in Account Success.

An ideal candidate has a strong background in Customer Success strategies, trends, and outcomes at the enterprise level. The candidate is able to research, synthesize, and develop insights and actions from market intelligence & customer feedback. Customer centricity, teamwork, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role.

Lead a team of Customer Success Managers,



fostering growth and excellence Address and resolve customer blocking issues in collaboration with individual contributors Develop a point of view for Signature value to help grow Signature within the Tableau team in the CAN/FINS portfolio Align customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as needed Collaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing training Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leaders As a Portfolio Leader, monitor key performance indicators, including Customer Health using Customer Success Score and Salesforce Loyalty Ensure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives Possess a minimum of 8+ years in leadership roles with direct experience in customer success and team management. Exhibit strong critical thinking and ability to use data and insights to identify industry trends and risks. Showcase a proven track record in talent management, including recruitment, retention, and development.

Familiarity with Salesforce's product offerings, services, and regulated industries.

Experience with Tableau products, and/or a competing platform (i.e.

Microsoft

Power BI, Looker, Qlik, MicroStrategy, Domo).





Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects. When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.

Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, advantages, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

For British

Columbia-based roles, the base salary hiring range for this position is CAD 165,800 to CAD 240,400. #

📌 Director of Customer Success Automation (Remote) (Toronto)
🏢 Salesforce
📍 Toronto