Step into a crucial role at JAM as an E-Commerce Support Coordinator, focusing on B2B catalog management while enhancing customer service. Your expertise will drive product onboarding and assist in D2C inquiries. We are looking for a detail-oriented E-Commerce Support Coordinator to join JAM’s mission of delivering exceptional customer service.

With 1-3 years of eCommerce experience, you will curate product data, create compelling descriptions, and manage media assets. Excellent organizational skills and proficiency in French are essential for this role, impacting both our B2B dealers and direct consumers. Key Responsibilities:

- Gather and synthesize product data from multiple sources
- Draft accurate, SEO-friendly product titles and descriptions




- Manage high-quality product image uploads
- Assign categories and tags for improved site navigation
- Handle customer support inquiries via email and chat Requirements:
- 1-3 years in an eCommerce environment
- Proven experience in content management
- Customer support experience on D2C platforms
- High technical literacy for CMS and tools
- Robust collaborative and energetic approach Leverage your eCommerce skills and customer service expertise to enhance JAM's digital experience.

📌 E-Commerce Support Coordinator at JAM (Montreal)
🏢 Jam-Industries-4
📍 Montreal