At the heart of Slalom’s Enterprise Capability is a bold ambition: to design and deliver intelligent, human-centered business applications that empower organizations to serve their customers with acceleration, agility, precision, and purpose. We partner with leading platforms—Salesforce, ServiceNow, Adobe, Anaplan, Workday, Contentful, Boomi, Workato and more—to build scalable, end-to-end solutions that unify data, streamline operations, and unlock actionable insights. Our work powers everything from smarter CRM experiences and next-gen commerce sites to resilient case management systems and optimized workforce planning.

Whether helping a client modernize their infrastructure, integrate mission-critical functions, or activate AI-powered innovation, we connect strategy to execution in ways that drive measurable impact. Here, you’ll collaborate with curious, courageous people who believe in growth through experimentation, delivering value through partnerships, and building a future where technology works quietly in service of extraordinary outcomes. Enterprise - ServiceNow ITOM Architect – Lead ServiceNow ITOM implementation workshops to deliver technical stories, requirements, and design artifacts Develop comprehensive technical design documents and solution blueprints from complex business requirements Partner with clients using a future-focused mindset to understand long-term enterprise goals and design ITOM roadmaps that align ServiceNow capabilities to their operational objectives Lead and participate in design workshops, development, testing, and deployment activities across top enterprise and public sector accounts Architect CMDB data models, discovery strategies, and CI relationship mapping to support ITSM, ITAM,



and broader platform integrations Ensure quality delivery of ITOM solutions leveraging ServiceNow best practices, platform standards, and proven implementation patterns Mentor teammates on ITOM platform best practices including discovery configuration, CMDB governance, event correlation, and AIOps capabilities Respond to Requests for Information and Proposals (RFIs/RFPs) with authoritative ITOM content and solution approaches You are a seasoned ITOM practitioner who thrives in complex enterprise environments and has a track record of delivering transformational ServiceNow ITOM implementations. 5+ years of hands‑on ServiceNow ITOM design and delivery experience, with deep expertise across Discovery, CMDB, CSDM, Event Management, Service Mapping and AIOps/HLA Proven ability to deliver complex ITOM implementations with multiple stakeholders — recommending and executing solutions that drive exceptional operational outcomes Passion for leveraging ServiceNow ITOM to transform how organizations monitor, manage, and optimize their IT environments Ability to communicate and build relationships at all levels of an organization — from technical operators to senior executives — translating complex ITOM concepts for both technical and non‑technical audiences Experience leading solution design across CMDB health and governance, mid‑server architecture, cloud discovery, and integration with third‑party monitoring tools Hands‑on experience delivering AI‑enabled capabilities within ServiceNow,



including Now Assist and Agentic AI Experience using large language models (LLMs) within enterprise platforms to support automation, insights, and user experiences Ability to design and implement AI‑supported workflows that combine automation, data, and human oversight Understanding of responsible AI practices, including security, governance, and data quality Minimum 5 years of ServiceNow ITOM design and development experience At least 5 full‑lifecycle ServiceNow ITOM implementations in the role of technical lead or architect Integration with third‑party monitoring and ITSM tools Strong ServiceNow programming expertise (JavaScript, REST/SOAP APIs, Flow Designer, IntegrationHub) Experience with agile delivery methodologies Hybrid / In‑office In addition, there is potential for a 15% discretionary bonus based on individual and company performance.

Holiday parties Employee community groups Social clubs & activities Vacation (20 days prorated based on start date & wellness/sick days) 100 cell phone monthly reimbursement Registered Retirement Program (RRSP) & Employer Matching Tax‑Free Savings Account (TFSA) Maternity / Parental Leave Top‑Up Medical & Dental Perks Life and AD&D; Insurance Access to Supplementary Life and AD&D; Insurance Access to the Employee Assistance Program (EAP) and Inkblot Therapy Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants’ needs throughout all stages of the recruitment and selection process. At Slalom, we leverage artificial intelligence (AI) to enhance the efficiency and scalability of our recruitment process.

📌 Enterprise - Servicenow Itom Architect - Toronto, Ontario
🏢 Slalom
📍 Toronto