Field, Systems Engineer (Level 1+) Position – Field, Systems Engineer (Level 1+) Inland Empire Company: Tech Guardian Status: Full Time Initial Compensation: $24.48 – $27.46/hour (based on experience and certifications); plus travel and a significant bonus structure Company Description Tech Guardian is a Managed Service Provider (MSP) that has been in business for over 19 years. We are an award-winning IT company rated in the top 5% in USA, with expertise across all IT environments. Our office is located in Lake Elsinore and we serve small and medium businesses throughout the Inland Empire.

Tech Guardian provides something different than what is traditionally done in the IT space. We provide proactive IT services, not break/fix, so our techs are responsible for engineering system solutions to protect customers from downtime. Our business is steadily growing and we need engineers and technicians with a strong desire to grow with our company and be a team player.

Tech Guardian values its employees and invests in their long-term growth. We expect our technicians to advance and grow in the company by certifying in a range of products and we compensate with pay raises with each certification. We provide paid technical training each week and we reimburse the cost of each passed certification.

Every team member becomes a part of the Tech Guardian family and we frequently have team activities to maintain strong working relationships. Our employees work for Tech Guardian because they enjoy the atmosphere, the camaraderie and the challenge of solving new problems each day.

Objective Responsibilities Tech

Guardian is seeking a strong Level 1+ (or a Level 2) Field, Systems Engineer. Field engineers travel to client sites (within 30 miles of Lake Elsinore) to resolve issues that cannot be resolved remotely. They focus on proactive support, maintenance, systems administration and network administration.

They also work on high level projects, and deploy all core Microsoft Server technologies. At least one day a week they will work in our network operations center in Lake Elsinore and 3-4 days a week they work on-site at our clients’ facilities. They work directly with clients on-site and remotely to troubleshoot problems and plan projects.

Therefore

Techs must have reliable transportation, exceptional customer services skills and look and act professional. In addition they train and direct lower level Techs. Here’s a closer look at what they’ll do: Resolve escalated tickets and escalate to Level 3 if necessary

Assist helpdesk and field techs with overflow tickets

Test and maintain all client backups and BDR compliance

Proactively design solutions for a better client experience

Implement & troubleshoot Microsoft server environments

Secure data networks using industry best practices

Customize complex Group Policies

Design and setup TCP/IP networks including RDP, DNS, DHCP, WINS and VPN

Implement and configure Active Directory

Build and configure IBM/Dell/HP server equipment

Setup and implement virtual environments using HyperV/VMware

Design, setup and implement Exchange 2007/2010/2013/2016/2019

Configure and troubleshoot switches, routers and firewalls

Install equipment and application software

Troubleshoot and repair hardware

Plan, structure and implement migrations and other projects while directing lower level techs

Work with senior level techs on large migrations and other tasks

Fully document all procedures and tasks and create documentation for lower level techs Required Skills Previous experience working for an MSP desired

Experience with PSA/Ticketing System and RMM tools A service oriented attitude – you do what it takes to get the job done correctly

Have the ability to manage multiple projects simultaneously with minimum oversight

Be eager to learn, pick up new technologies and be proficient in a short time





Working knowledge of a broad range of technologies

Be a team player, avoid complaining and be motivated to advance and grow

Have a teachable and positive attitude at all times

Meticulous – you have a fine eye for details

Resourceful Problem Solver – you always find a way to make it work

Convey confidence while building rapport with clients

Reliable, trustworthy and honest

Articulate – you can communicate professionally over the phone, in person and in writing

Ability to communicate technical information to nontechnical people

Skill in organizing resources and establishing priorities

Ability to work under pressure and manage stress About You 4+ Years Help Desk / Field Tech Experience

Systems Admin Experience

Degree in a related field preferred

Desired Certs: A+, Network+, Security+, MCSA About The Job Up to 80% travel to a clients’ facilities with your own vehicle (within 30 miles of Lake Elsinore)

Travel reimbursement provided

$24.48 – $27.46 / hour (based on experience and certifications); plus travel and significant bonuses

Competitive benefits package available after 90 days

Typical shift: 8:00am – 5pm M-F with some evenings and weekends (on a rotational basis)

Must be able to pass a drug test

Principals only. Recruiters please don’t contact this job poster.

Please, no phone calls about this job!

Frequently lift and/or move up to 50 pounds

Frequently bend, lift, stand and crawl under desks

Access to top tier training materials and certifications

Learn and apply IT best-practices Apply Now Apply using the form below. After your application and resume is reviewed you’ll be emailed a link to take a series of tests to ensure you are qualified. Step 1 of 7 - Personal 14% Phone This field is for validation purposes and should be left unchanged.

Personal Information

Name* First Last Email* Phone* Address Information Address* Street Address City AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahU.S.

Virgin

IslandsVermontVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces AmericasArmed Forces EuropeArmed Forces Pacific State ZIP Code Emergency Contact Information Contact Name* Contact Phone* Employment Information Position Applying For* Desired Wage (within the range the position pays) Availability Please specify your availability, i.e. days, evenings, weekends, part time, full-time etc. Can you speak spanish?

Yes No Are You Presently Employed?

Yes No Do you have reliable transportation?

Yes No Are you legally able to be employed in the US?

Yes No Have you ever been terminated from a job?

Yes No If So, Explain General Information Have you ever worked in sales?

Yes No If so, where? Have you ever worked in customer service?

Yes No If so, where? How did you find out about this position?

ZipRecruiter Friend Craigslist Social Media Other If Other (from above): How did you find out about this position? Please describe any knowledge, skills, certifications and/or experience you have in the Information Technology (IT) industry.

Be as specific as possible, we review the answer to this question carefully.



Have you worked for an MSP (Managed Service Provider) before?

Yes No Besides MSP's, have you worked for an IT Service Provider before?

Yes No Education Information High School Name of School City* State* Years Completed* Did You Graduate?

Yes No College Name of School City State Years Completed Did You Graduate?

Yes No

Course of Study Trade or Business School Name of School City State Years Completed Did You Graduate?

Yes No

Course of Study Employment History (newest first) Employment Entry 1 Employer Address* City* State* Phone* Start Date* End Date* Job Title* Supervisor* May We Contact?

Yes No Description of Work Reason for Leaving (or wanting to leave) Employment Entry 2 Employer Address City State Phone Start Date End Date Job Title Supervisor May We Contact?

Yes No

Description of Work Reason for Leaving Employment Entry 3 Employer Address City State Phone Start Date End Date Job Title Supervisor May We Contact?

Yes No

Description of Work Reason for Leaving References Reference 1 Name Phone* Best Time to Call* Relationship* Reference 2 Name Phone Best Time to Call Relationship Reference 3 Name Phone Best Time to Call Relationship Essay Questions What do you consider the 5 most important features in a job?

Describe a situation when you received or provided excellent customer service.

Describe the hardest thing you've done at a job or in general, why you did it and how you felt about it.

Describe a conflict situation at a job and how you resolved it.

Your Resume Cover Letter / Note Don't skip this question, tell us why you want to work for Tech Guardian.

Attach Your

Resume (.txt,.doc,.docx,.pdf) Accepted file types: txt, doc, docx, pdf, Max. file size: 32 MB.

Please Read In exchange for the consideration of my job application by Tech Guardian, I agree that: Neither the acceptance of this application nor the subsequent entry into any type of employment relationship, either in the position applied for or any other position shall serve to create an actual or implied contract of employment, or to confer any right to remain an employee of Tech Guardian, or otherwise to change in any respect the employment-at-will relationship between it and the undersigned. I understand and agree that if hired, my employment will be on an ‘at will’ basis and such employment is for no definite period of time. I understand and agree that my employment can be terminated with or without cause, and with or without notice at any time regardless of the date or payment of my wages or salary.

If employed, I also understand that Tech Guardian may unilaterally change or revise their benefits, policies and procedures and such changes may include reduction in benefits. I authorize investigation of all statements contained in this application. I understand that the misrepresentation or omission of facts called for is cause for dismissal at any time without any previous notice.

I hereby give Tech Guardian permission to contact schools, previous employers (unless otherwise indicated), references, and others, and hereby release Tech Guardian from any liability as a result of such contract. I understand that if employed by Tech Guardian, there will be probationary for a period of 90 days, and further that at any time during the probationary period or thereafter, my employment relation with Tech Guardian is terminable at will for any reason by either party. Thank you for completing this application form and for your interest in our business.

Signature (please type your name) Date* MM slash DD slash YYYY Do you agree with the above information?

- Yes No Δ Get Started With A Free Consultation Today With a full suite of cutting edge IT solutions, we know we can help your company grow. What’s more important to us is our clients and we’re ready to prove it to you. Contact us today to start a conversation and find out how.

Call: (phone hidden) Get Started

📌 Field Systems Engineer (Level 1+)
🏢 Tech Guardian
📍 Field