Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

POSITION PURPOSE SUMMARY: This position is responsible to supervise and support clients in residence, as well as work alongside the treatment team and Intake worker during their assigned shift.

Responsibilities Appropriately model healthy life skills and socialization to clients

Provide support to clients in residence and ensure guidelines are followed

Process client belongings on discharge, & provide support to former clients by telephone

Orient recent clients to the residential floors

Manage the safety and security of the residential treatment floors after office hours, including supporting Residential Care staff in case of emergency – where needed

Manage interpersonal crisis and conflict situations among clients

Manage behavior modification strategies with clients (positive and negative consequences, warnings and discharges) in consultation with team and supervisor

Effectively and safely manage distribution of client medications

Supervise client urine screens, bag checks and others





Conduct searches of client belongings and rooms in accordance with policy

Serve meals & perform housekeeping duties, ie. stock supplies

Train, assign and supervise client chores

Review and complete clerical duties as necessary

Provide clear and objective reports and documentation regarding client observations and interactions provide support and leadership to floor counsellor team assist program coordinator with floor counsellor scheduling, interviewing, payroll and floor counsellor team coordination

Maintain ongoing communication with other members of the treatment team

Attend and participate in team meetings and case conferences

Provide Intake support

Provide class coverage and programming support as required Essential Skills And Qualifications Diploma or degree in one of the human services professions; preferably social work

Education and experience in working with men with addiction and mental health issues

Excellent oral and written communication skills

Education and experience in basic counseling skills, and knowledge of Abstinence Based Model of Treatment

Diversity awareness and appreciation

Strong interpersonal and teamwork skills

First Aid/CPR Certification, WHMIS training and Non-violent Crisis Intervention training an asset A Vulnerable Sector Screen that is satisfactory to The Salvation Army at its sole discretion

Proficient with Windows based computer systems, MS Word, e-mail and data entry, Catalyst Compensation The target hiring range for this position is $21.28 to $26.60 with a maximum of $31.92. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation

Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

📌 Floor Counsellor - Relief (Toronto)
🏢 The Salvation Army in Canada
📍 Toronto