CurAge is seeking an organized, energetic, and customer-focused Front Desk Manager to lead our reception team and ensure the smooth daily operation of our clinic.

This is a leadership role for someone who enjoys managing people, delivering exceptional customer service, and helping a growing healthcare and medical aesthetics business succeed.

You will oversee front desk operations, support staff, and ensure every patient receives a five-star experience from the moment they arrive.

Responsibilities

- Manage the daily operations of the front desk and reception team.
- Supervise, train, coach, and support reception staff.
- Create and manage employee schedules.
- Ensure exceptional customer service and patient satisfaction.
- Answer phone calls, emails, and online inquiries professionally.
- Schedule, reschedule, and confirm appointments.
- Manage patient check-in and check-out.
- Process payments, invoices, quotes, and insurance receipts.
- Handle customer concerns and resolve issues professionally.
- Monitor daily schedules to maximize provider utilization.
- Ensure clinic policies and procedures are followed.
- Coordinate communication between physicians, nurses, aestheticians, and administrative staff.
- Assist with hiring and onboarding new reception employees.
- Maintain an organized, clean, and welcoming reception area.
- Manage office supplies and coordinate with vendors when needed.
- Prepare daily reports and assist management with administrative tasks.




- Support marketing initiatives, promotions, and membership programs.
- Assist with inventory organization and general clinic operations.

Qualifications
- Previous experience managing a front desk, medical clinic, spa, or healthcare practice.
- Solid leadership and team management skills.
- Excellent customer service and communication abilities.
- Highly organized with exceptional attention to detail.
- Ability to multitask in a fast-paced environment.
- Comfortable using computers, scheduling software, and Microsoft Office/Google Workspace.
- Experience with EMR, booking software, or POS systems is an asset.
- Professional appearance and positive attitude.
- Bilingual (French & English) preferred.

Ideal Candidate We're looking for someone who:
- Leads by example.
- Takes initiative without being asked.
- Enjoys solving problems.
- Thrives in a fast-paced environment.
- Is passionate about delivering outstanding patient experiences.
- Can motivate and support a team.
- Is reliable, organized, and accountable.

What We Offer
- Competitive salary
- Performance bonuses available
- Employee discounts on CurAge services
- Professional development opportunities
- Modern, growing private healthcare environment
- Supportive and collaborative team
- Career advancement opportunities
- Stable, full-time position
- Free on-site parking

Job Type: Full-time Pay: $17.00-$25.00 per hour

Work Location: In person

📌 Front Desk Manager (Pointe-Claire)
🏢 Spa Curage
📍 Pointe-Claire