FRONT DESK

We are looking for a warm, kind, friendly, and hard working Customer Service expert with strong organizational skills

How to Apply:

- Submit your resume outlining your relevant experience and why you would be suited for the team
- Please apply through this link https://docs.google.com/forms/d/e/1FAIpQLSft86JxRRCZ5qVOhLL2-VM-MIDfkek_u60PZ6OGiaY9hazBgA/viewform?usp=header
- Applications through indeed won't be accepted

Title: Front/ Reception Staff (Client Care Team) Location: Burnaby Heights (*this is an in person role)

Type: Part time, Casual

Schedule: 1-2 shifts a week, hours vary depending on coverage needs

Pay: $18.25 - $19.50 (based on experience and qualifications)

Job Summary:

Do you have a passion for your community and making others smile? Do you love people as much as you do structures and organization? Do you enjoy wearing multiple hats, from customer service, to administration, to organization. If so, you may be the perfect candidate to join our team as a Client Care Support! You will have the important role of being the first point of contact. Your voice, your smile, and your interactions will be representing the clinic before people first set foot inside!

As a front desk receptionist, you will be the first point of contact for our clients and visitors. You will perform various tasks to ensure a smooth and professional operation of the clinic.

Don't have previous experience in a Medical Clinic but have a thirst to learn and eagerness for professional development. We welcome you to apply, join our Insync Physio team now!

Responsibilities:





- Welcoming and directing visitors in a friendly and professional manner.
- Receiving and sorting mail
- Scheduling patient appointments according to practitioner availability, and confirming them via phone and/or email.
- Explaining intake forms to patients and processing payments using cash, POS, or electronic billing.
- Operating a multi-line system to answer calls, transfer calls, provide information, schedule appointments and take messages.
- Welcoming walk-in clients and addressing questions and concerns
- Billings for ICBC, WorkSafeBC, and Third-party Insurances
- Use of Microsoft office
- Engaging with Extended Health Benefits and Doctor/Lawyer offices.
- Reconciling cash at the end of the day and preparing deposits.
- Restocking of supplies and updating inventory as needed.
- Maintaining the cleanliness and organization of the clinic
- Performing opening and closing procedures according to clinic policies.
- Performing administrative tasks such as data entry, filing, and photocopying
- Handling confidential information with discretion and integrity
- Providing administrative support to the physiotherapists and other staff members
- Previous Jane App experience will be considered an asset but not required.
- Other duties as required





Essential Requirements: Qualified applicants must possess the following demonstrated abilities

- Have a positive attitude
- Attention to detail
- Ability to maintain a calm, mature, and professional demeanor in stressful situations
- Exceptional customer service skills with a compassionate approach to service
- Friendly, courteous, and respectful, with a smile and eye contact.
- Teamwork and collaboration skills, with the commitment to support other staff members and departments.
- Ability to work independently and take initiative
- Advanced verbal and writing skills for effective communication
- Flexibility and adaptability to changing situations and demands
- Committed to providing excellent level of service

Values: Commitment to...

- Excellence: reflection and ongoing growth
- Care & Compassion: with staff and clients
- Community: engagement with others

Qualifications:

- 1-2 years of experience in a medical office or similar customer service role
- Valid eligibility to legally work in Canada (Citizenship, PR, current/valid work permit)
- Employment is subject to the successful completion of a criminal record check upon a conditional offer.

*Insync Physiotherapy values, embraces, and commits to a workplace community with diversity, equity, and inclusion. We welcome Indigenous, people of colour, all genders, 2SLGBTQIA+, and persons with disabilities to apply. Job Types: Part time, Casual

Pay: $18.25-$19.50 per hour

Benefits

- Casual dress
- Company events

Work Location: In person

📌 Front Desk / Reception (Client Care Team) (Burnaby)
🏢 Insync Physiotherapy
📍 Burnaby