FOH Team Leader

Agora Greek Market is looking to hire FOH Team Leaders at both locations!

Locations

- 921 Queen St. West
- 105 Scollard St. (NEW LOCATION - OPENING EARLY SEPTEMBER)

Please note, for those interested in working at our new Yorkville location:
- Training to begin mid August
- TRAINING WILL TAKE PLACE AT OUR AGORA QUEEN STREET LOCATION (921 Queen Street West), YOU MUST BE AVAILABLE TO WORK AT THIS LOCATION FOR UP TO 3-4 WEEKS
- Opening is expected to take place the first week of September
- During training, those hired for full-time positions may not receive full-time hours until Agora Yorkville is open, ongoing updates will be provided.

Compensation: $21 an hour + weekly tip out

Summary of Responsibilities:

Reporting to the General Manager and Area Manager, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer qualified, friendly and proactive guest service while supporting fellow colleagues
- Supervise our FOH team of cashiers/baristas when General Manager and Area Manager are not present
- Handle any guest issues in store or over the phone, making corrections and handling refunds as required
- Managing apps during service, ensuring wait times or 86'd items in a timely manner
- Assisting with planning breaks and providing coverage as necessary
- Provide guidance and leadership during service, ensuring all orders go out in a timely manner
- Assisting with running the pass/expediting orders from the kitchen as required
- Greet customers, answer menu questions etc.
- Prepare and package orders for pick up, take-out and delivery
- Prepare and package catering orders
- Manage orders coming in through Uber, Ritual and Agora app




- Maintain proper rotation of product in all chillers to minimize wastage/spoilage
- Ensure storeroom requisitions are accurate
- Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
- Follow all policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Schedule: Mornings, Evenings, Weekends, Holidays
- Other duties as assigned

Qualifications:

- Previous cashier and customer service experience required (3+ years)
- Experience managing or supervising others in a restaurant/kitchen setting required (1 year)
- Barista experience is an asset
- Must be available full time and to work weekends
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Experience expediting catering orders considered an asset

Physical Aspects of Position (include but are not limited to):

- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 30 lbs
- Occasional kneeling, pushing, pulling
- Frequent ascending or descending ladders, stairs and ramps

What is in it for you:

- Opportunity to develop your talent and grow within your property and across Mamakas Food Group Concepts
- Health Benefits are provided for full time employees who work 36 hours or more after 3 months of full time employment

Job Type: Part-time Pay: From $21.00 per hour

Benefits

- Discounted or free food
- Flexible schedule
- Store discount

Ability to commute/relocate:
- Toronto, ON M6J 1G5: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Front of House Team Leader (Toronto)
🏢 Mamakas Food Group
📍 Toronto