Nutrien, a leading crop inputs provider, seeks an experienced Service Assurance Analyst to manage Major Incidents in a global, 24x7 environment. You’ll lead end-to-end responses, coordinate with technical teams and vendors, and drive improvements in incident management practices across ITSM domains.
Ideal candidates bring 3–5 years in major incident management, hands-on ServiceNow and ITIL expertise, and robust communication skills to keep stakeholders informed during critical events.
📌 Global Major Incident Leader - 24/7 Service Assurance (Calgary)
🏢 Nutrien
📍 Calgary
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