The Patient Experience Coordinator (PEC) plays a key role in creating a welcoming, positive, and seamless experience for every patient. This position combines patient experience, front desk administration, and marketing-related responsibilities.
Key Responsibilities
- Greet and thank patients warmly upon arrival and departure.
- Offer refreshments and the Comfort Menu to patients.
- Provide tours and welcome gifts to all new patients.
- Prepare recent patient gifts and welcome letters.
- Prepare and send thank-you letters following a patient's first visit.
- Maintain the beverage centre, community board, and patient experience displays.
- Support Patient Gift Days, Patient of the Month, and referral contest activities.
- Track patient wait times and help maintain a welcoming, clean, and organized environment.
Administrative Support
- Check patients in and assist with confirmation calls.
- Ensure new patient forms, medical histories, and releases are completed.
- Maintain up-to-date patient photos in AbelDent.
- Assist with outgoing referrals and the Daily Gap.
- Help keep the waiting room and washrooms clean and tidy.
- Support mail, bank deposits, seasonal mats/booties, and other front desk duties as required.
What We're Looking For
- A friendly, patient-focused team player
- Strong attention to detail and organization
- Professionalism, discretion, and excellent communication skills
- A positive attitude and willingness to learn
- Ability to work in a fast-paced, team-oriented environment
No dental experience required—we will train the right person!
What We Offer
- Competitive compensation
- Supportive, team-oriented work environment
📌 Greeter (Ottawa)
🏢 Yazdani Dental
📍 Ottawa
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