The Dufresne Group in Winnipeg is seeking a Guest Care Team Leader to coach and develop the Guest Care and Business Management teams. You will drive daily coaching, training, and performance initiatives to meet guest needs and company standards.
You will mentor current and existing team members, respond to guest feedback (NPS), oversee hiring coordination, and help maintain guidelines and communications across the Guest Care function.
📌 Guest Care Team Lead: Coaching & Service Excellence (Winnipeg)
🏢 The Dufresne Group
📍 Winnipeg
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