At Holiday Inn Express & Suites Moncton, we pride ourselves on delivering exceptional guest experiences through comfort, cleanliness, and friendly service. We are seeking a dedicated Guest Services Manager to lead our front desk team and ensure every guest enjoys a seamless and memorable stay.
The Guest Services
Manager is responsible for overseeing all front office operations, leading the guest services team, and maintaining high standards of hospitality. This role is ideal for a motivated leader with strong customer service and problem-solving skills.
Key Responsibilities
- Supervise daily front desk operations, including check-in/check-out processes
- Lead, train, and mentor guest services staff
- Breakfast ambassador
- Ensure exceptional guest satisfaction and handle escalated concerns professionally
- Manage scheduling, staffing levels, and performance evaluations
- Maintain compliance with brand standards and company policies
- Coordinate with housekeeping and maintenance to ensure room readiness
- Monitor reservations, occupancy,
and revenue opportunities
- Prepare reports and assist with budgeting and forecasting
- All other Front Desk duties necessary and other tasks assigned
Qualifications
- 2–5 years of experience in hospitality or hotel front office operations
- Previous supervisory or management experience
- Strong leadership and communication skills
- Proficiency with Opera hotel property management system
- Ability to work flexible hours, including evenings, weekends, and holidays
- Customer-focused mindset with excellent problem-solving abilities
What We Offer
- Competitive salary
- Health and dental benefits
- Employee discounts within the IHG brand
- Opportunities for career growth and advancement
- Supportive and team-oriented work workplace
Pay: From $40,000.00 per year
Benefits
- Dental care
- Extended health care
- On-site parking
- Paid time off