Become a Help Desk Support Analyst with the City of Brantford, providing essential first-line technical support. Handle ticket logging, troubleshooting, and incident resolution in a agile environment. This full-time contract role requires candidates to interact with users, manage service requests, and ensure proper documentation of incidents.

As a part of the IT Service Desk team, you will play a pivotal role in resolving both software and hardware issues, enhancing user experience and satisfaction. Key Responsibilities:

- Log and troubleshoot help desk tickets efficiently
- Provide first-line support for software issues
- Serve as a liaison between staff and IT department
- Document resolutions in the incident management system
- Manage inbound requests via phone and email Requirements:
- Completion of a three-year community college program
- At least 2-3 years of experience with Microsoft operating systems
- Strong customer service orientation
- Excellent problem-solving skills in hardware and software
- Motivated individual with teamwork capability Deliver outstanding technical support and grow your career with the City of Brantford.

📌 Help Desk Support Analyst City of Brantford
🏢 Tobermory
📍 Brantford