Job Summary (external):

The Infrastructure Specialist is responsible for the day-to-day administration, maintenance, and operational support of the WCB’s core technical infrastructure. Working within established frameworks, this role ensures the reliability and security of converged compute, enterprise storage, and network security systems.

The Infrastructure

Specialist focuses on executing technical tasks, resolving routine incidents, and maintaining high-quality documentation to support the broader infrastructure strategy.

Job Duties:

Maintains and administers the technical infrastructure stack by following established engineering configurations, operating procedures and change management controls.

Troubleshoots and resolves operational incidents by analyzing gathered information to identify primary causes and testing solutions to restore services promptly.

Performs routine system administration for virtualization platforms and converged hardware, ensuring system currency and availability.

Configures and troubleshoots network security and remote access solutions, including Checkpoint Firewalls, Omnissa Horizon, Cisco Identity Services Engine (ISE), Multi-factor Authentication (MFA), and Active Directory, according to defined security policies.

Executes routine maintenance on hybrid connectivity and data lines, monitoring for latency or performance gaps and reporting findings to senior staff.

Monitors the health and security of the infrastructure stack, including Active Directory/Public Key Infrastructure (PKI), F5 Load Balancers, and IBM Middleware; performing repairs and maintenance as required.

Executes regular system backups, archives, and recovery tests using Veeam.

Contributes to continuous improvement by utilizing automation scripts and tools (e.g., PowerShell, Python) and scheduling tools to increase personal and task efficiency, in accordance with security standards and peer review practices.

Develops and maintains technical documentation and user guides, records system changes and tracks follow-up.

Provides task-oriented support and coordinates personal work plans to align with larger project milestones.

Identifies and escalates non-routine issues, in the absence of established guidelines; provides senior staff with data-backed evidence to support advanced decision-making.

Actively develops technical proficiency in response to the WCB’s evolving hardware/software stack, maintaining high productivity while acquiring new skills.

Maintains protected equipment operation, within the data center environment, in accordance with Safety & Health regulations.

Provides continuous support to WCB's technical infrastructure, at the main office and other locations, both during and outside of normal working hours.





Performs other related duties as assigned.

Qualifications:

Two (2) year Diploma in Computers or four (4) year Bachelor’s Degree in Computer Science or related field, preferably from a CIPS-accredited program

Minimum five (5) years of practical experience in the implementation and support of Microsoft Windows, Microsoft 365, and cloud environments

Experience in designing and developing automated test procedures and scripts using software aids

Experience with converged infrastructure and enterprise-class storage

Experience with enterprise middleware (IBM WebSphere, MQ) environments

Familiarity with software-defined data center (SDDC) technologies, automated failover, and infrastructure-as-code (IaC) principles

Advanced knowledge of core networking, load balancing, and firewall administration

Understanding of infrastructure security, PKI, Multi-Factor Authentication (MFA), and data center compliance standards

Proficiency in server virtualization, enterprise backup, and system administration for high-availability environments

Strong analytical and problem-solving skills with the ability to work effectively under pressure

Ability to adapt to sudden changes in direction or priority and manage multiple projects simultaneously

Effective written and oral communication skills

Ability to work independently and collaboratively within a team

Ability to communicate proficiently in both official languages (English & French) is an asset, but is not required The following designations are considered an asset:

- Cisco Certified Network Associate (CCNA) certification
- VMware Certified Professional - Network Virtualization (VCP-NV) certification
- Veeam Certified Engineer (VMCE) certification
- ITIL Foundations certification

Competencies (internal only):

Essential

Quality Orientation/Attention to Detail

Planning, Organizing and Follow Up

Analysis/Problem Assessment

Teamwork/Collaboration

Professional/Technical Knowledge

Very Important

Decision-making

Client Service Orientation

Interpersonal Communication

Additional Information (internal):

- MVA Applicable

The work from home suitability for this position is rated as High. The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace,



and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

You may be asked to demonstrate your ability through competency based interviewing and/or testing.

Screening decisions are based on information outlined in your resumé and cover letter. Your work performance must be satisfactory for your application to be considered. If applying for a term position or out of a term position, please note that article 10.09d of the Collective Agreement may apply.

Additional Information (external):

A satisfactory criminal record check and verification of education will be required for the successful candidate.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

The Workers Compensation Board promotes safety and health in Manitoba workplaces and aims to help prevent and reduce the occurrence of workplace injuries and disease. Working with its partners, the WCB promotes safe and healthy workplaces, facilitates recovery and return to work, provides compassionate and supportive compensation services for workers and employers, and ensures responsible financial stewardship.

WCBdoes encompasses what it means to work at the WCB. The WCB is proud to have employee benefits and programs that support financial and personal security, foster health and well-being, encourage involvement and support growth as an individual and member of the WCB community. The four categories of WCBdoes include: Security, Wellness, Engagement and Growth.

Job Summary (internal):

The Infrastructure Specialist is responsible for the day-to-day administration, maintenance, and operational support of the WCB’s core technical infrastructure. Working within established frameworks, this role ensures the reliability and security of converged compute, enterprise storage, and network security systems.

The Infrastructure

Specialist focuses on executing technical tasks, resolving routine incidents, and maintaining high-quality documentation to support the broader infrastructure strategy.

📌 Infrastructure Specialist (Winnipeg)
🏢 WCB Manitoba
📍 Winnipeg