01 About the role Keep MCG’s three campuses connected and running. You’ll be the go-to for hardware, software, network, and classroom technology support — with occasional travel between campuses and a mandate to improve how technology works for our instructors and staff. 02 What you'll do 01 Provide Tier 1 and Tier 2 support for staff and instructor hardware and software issues 02 Maintain and troubleshoot network infrastructure across Calgary, Red Deer, and Cold Lake campuses 03 Manage device provisioning, software licenses, and IT asset inventory 04 Support classroom AV systems, projectors, and digital learning tools 05 Coordinate with vendors and external IT service providers as needed 06 Document IT processes and build a self-serve knowledge base for common issues 03 What you'll bring Diploma or degree in IT, Computer Science, or a related technical field Minimum 2 years in a helpdesk, IT support, or systems administration role Solid knowledge of Windows environments, networking fundamentals, and Microsoft 365 Patient,



transparent communicator with non-technical users Valid driver’s license (occasional campus travel required) Eligible to work in Canada 04 Nice to have +01 CompTIA A+, Network+, or Microsoft certifications +02 Experience supporting educational technology platforms (LMS, SIS) +03 Familiarity with VoIP, security cameras, or campus infrastructure systems 05 About the department The Operations Department The Operations team at MCG is the backbone of the student experience. We keep the classrooms running, the systems online, and the campuses functioning at their best.

M Small, practical, and essential — this team takes pride in solving problems before anyone notices them. 06 Benefits & perks Health & dental Comprehensive coverage from day one — no waiting period. Mileage reimbursement Dedicated funds to keep your credentials and skills current. PD budget Generous time off plus statutory holidays to rest and recharge.

Variety of work across campuses Flexible scheduling options that respect your life outside work.

📌 IT Support Technician (Calgary)
🏢 MCG Career College
📍 Calgary