As an IT Technician Level 1, your primary mandate will be to provide IT support to employees and customers . More precisely, you will have to: Be the resource person and first point of contact for users experiencing IT issues

- Provide first-line technical support, helping users resolve issues with hardware, software, and applications
- Escalate more complex issues to a Level 2 technician for further resolution
- Ensure the installation and updating of software and computer systems
- Provide basic advice and training to users to help them make better use of the installed systems and software
- Create, modify, and delete user accounts in computer systems, as well as manage access rights
- Perform regular maintenance tasks to prevent problems, such as security updates and performance checks
- Monitor systems and networks to detect anomalies or potential problems before they become critical
- Install and configure devices such as computers, cell phones, printers, scanners, and other IT equipment




- Use remote support tools to diagnose and resolve issues for users who are not on site
- Document solutions to common problems to assist in training new technicians and improve support efficiency
- Collaborate with other IT teams to ensure quick and effective problem resolution
- Perform all other related duties.

REQUIREMENTS Hold a vocational diploma or college certificate in computer science; 2 to 3 years of experience in a similar position

- Knowledge of Windows 10 and Windows 11 environments
- Knowledge of Linux and VMware environments
- Knowledge of the Microsoft 365
- Have a solid command of French and English, both spoken and written, in order to communicate with our partners outside Quebec
- Hold a valid driver’s license, as frequent travel may be required
- Attention to detail and thoroughness
- Demonstrate organizational skills
- Ability to work in a team
- Excellent customer service skills
- Strong priority management skills;

📌 IT Technician Level 1 (Canada)
🏢 Groupe Excelpro
📍 Canada