IVR Test Lead - Amazon Connect

Contract Duration: 3 Years

Position Overview

We are seeking an experienced IVR Test Lead - Amazon Connect to lead end-to-end testing for enterprise contact center implementations. The ideal candidate will have expertise in Amazon Connect , IVR/SIT/UAT, cloud contact center technologies, and test management, ensuring seamless integration across telephony, applications, and business systems.

Required Experience & Qualifications

- 7+ years of testing experience, including 3+ years leading IVR or end-to-end testing.
- Solid hands-on experience with Amazon Connect , including contact flows, routing profiles, queues, CCP, IVR, voice, and chat testing.
- Experience with IVR, SIT, UAT, regression, and production validation .
- Experience testing integrations with AWS Lambda, Amazon Lex, APIs, CRM platforms (Salesforce/Dynamics), and telephony systems .




- Experience creating test strategies, test plans, test cases, defect reports, and test summary reports .
- Proficiency with Jira, Azure DevOps , and test management tools.
- Ability to collaborate with architects, developers, telecom/network teams, and business stakeholders.
- Excellent analytical, communication, and leadership skills.

Preferred Qualifications

- Experience with AWS services (Lambda, CloudWatch, IAM, API Gateway).
- Knowledge of Genesys, Cisco, or Avaya contact center platforms.
- Experience with API and automation testing (Postman, Selenium, Cypress, or Playwright).
- Familiarity with Agile, DevOps, and CI/CD practices.
- AWS, ISTQB, or Agile certifications are considered an asset.

📌 IVR Test Lead (Canada)
🏢 Trident Staff
📍 Canada