We are seeking a Bilingual (English/French) Junior IT/VoIP Call Centre Tech to join our team! You will work with our IT/VoIP project support team to support our clients across Canada and the world.

RESPONSIBILITIES

- Manage a large number of calls in a timely and efficient manner.
- Identify customer needs.
- Research customer problems.
- Implement the correct solutions for customers.
- Use our ticketing system to track customer requests and resolutions.
- Meet targets in terms of response time and customer satisfaction.

SKILLS AND REQUIREMENTS
- Work from our office in Vaughan, Ontario.
- Some experience providing technical support to end users in a Microsoft Enterprise environment and/or post secondary education in an IT related field.
- Must have strong verbal and written fluency in English and French.
- Ability to prioritize and multitask.
- Deadline and detail oriented.
- Strong troubleshooting and critical thinking skills.
- Must provide a clean Criminal Background Check (CRJMC).
- Genuine interest in learning telephony and Linux systems.

ASSETS (NOT REQUIRED – WE TRAIN):
- Any exposure to VoIP, SIP, or 3CX v20.
- Debian OS.




- Basic Linux command-line comfort.
- Home lab, home lab networking, or self-taught IT tinkering.
- CompTIA A+/Network+ or IT-related education.

ABOUT US
- Our company was founded in 1997.
- We serve customers in the public and private sector, from small offices to large multi-site international corporations.
- We are Canada’s largest 3CX Phone System vendor.

TYPE OF EMPLOYMENT
- Full Time.

SALARY RANGE:
- $50K to $60K per year, based on skills and experience.

BENEFITS:
- Healthcare Spending Account.
- Free on-site parking.
- Business casual dress code.

WORKING HOURS
- 5 days per week, 44 hours per week.
- Rotating, scheduled additional on-call for after-hours emergencies.
- Any after-hours work is paid at a minimum of 3 hours per occurrence.

LANGUAGES
- Strong verbal and written English skills required.
- Robust verbal and written French skills required.

POSITION LOCATION
- In-office, in-person.

APPLICATION SCREENING:
- We use automated tools, including AI, to review and screen applications for this role.

📌 Junior IT/VoIP Call Centre Tech (Vaughan)
🏢 Lifeline, Total IT Solutions
📍 Vaughan