Join Our Team!

Salary Range: $81,000 - $98,000 / year Location: Remote Opportunity, up to 30% travel across the United States and Canada Competitive Compensation: Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, Employee Assistance Program. Help Make SSP America “The Best Part of the Journey.” At SSP America, our people are the heart of every experience we create for travelers across North America. Behind every smooth opening and every strong labor partnership stands careful coordination and reliable follow-through.

We are searching for a detail-driven Labor Relations and New Openings Coordinator to keep our collective bargaining work organized and our new openings running smoothly. In this role, you will track the commitments that matter, connect the right teams, and help every transition land cleanly so our team members and our operations stay set up for success. Why You'll Love This Journey You’ll have the opportunity to: Own the details that keep labor relations on track by maintaining accurate CBA records and making sure key commitments are never missed

Support high-stakes bargaining and grievance work that shapes strong, lasting union partnerships

Coordinate new openings, remodels, and transitions so people-related work runs smoothly from start to finish

Partner across People, Legal, Payroll, Operations, and field leadership to remove barriers and keep projects moving

Bring order to complex, sensitive work through strong organization, sound judgment, and dependable follow-through What You'll Do Maintain a complete, current inventory of all collective bargaining agreements, including amendments, side letters, wage schedules,



benefit provisions, and key dates

Track negotiated CBA changes, implementation dates, notice requirements, wage increases, and other agreement-specific obligations

Build and maintain CBA trackers that identify required actions, responsible teams, due dates, and follow-up needed

Escalate gaps, missed deadlines, or unclear ownership to the right Labor Relations, People, Legal, or business leader

Prepare bargaining support materials such as CBA summaries, issue logs, comparison documents, and proposal trackers

Support current unit openings, remodels, transitions, and acquisitions with organized, timely coordination

Maintain opening and transition trackers that capture activities, owners, timelines, status, and open items

Participate in project calls, opening readiness meetings, and post-opening follow-up to keep people-related work on track

Organize labor relations documentation to stay accurate, accessible, and compliant with Company confidentiality standards What You Bring Associate degree in human resources, labor relations, business administration, legal studies, or a related field preferred.

Paralegal certification or related legal support education preferred.

PHR, SPHR, SHRM-CP, SHRM-SCP, or equivalent HR certification preferred.

Minimum of three (3)



years of human resources operations experience required.

Experience in hospitality, food service, food and beverage, airport operations, or a related industry preferred.

Experience maintaining CBA trackers, agreement summaries, implementation calendars, bargaining materials, or similar labor relations documentation tools preferred.

Experience supporting labor relations, collective bargaining agreement administration, grievance tracking, bargaining preparation, employment law compliance, or related legal functions preferred.

Experience supporting new unit openings, workforce transitions, acquisitions, remodels, or other operational changes preferred.

Basic understanding and application of U.S. labor and employment laws required.

Knowledge of Canadian labor and employment practices is a plus.

Join Us On The Journey

If you thrive on organization, follow-through, and keeping complex work moving, we’d love to meet you. At SSP America, you’ll play a key role in strengthening our labor partnerships and making every new opening a success across our operations. SSP America is an equal opportunity employer.

All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or any other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.

📌 Labor Relations and New Openings Coordinator (Toronto)
🏢 SSP America
📍 Toronto