About Davies Davies is a top-tier Canadian law firm focused on high-stakes matters. With offices in Montreal, Toronto and New York, we are consistently at the centre of the most challenging deals and cases in Canada and abroad. A position at Davies is more than just a job.
When you join the firm, you will be welcomed by a team that places as much emphasis on supporting its people as it does on serving its prestigious clients. As such, we have created a collaborative environment where team members of all backgrounds feel appreciated and are encouraged to share their ideas while working alongside some of the brightest legal and business professionals who are eager to share their knowledge and experience.
About the Position The Manager, Billing is a key member of the Finance & Accounting team, reporting to the Director, Billing & AR Operations. This role is responsible for leading the firm’s billing function, ensuring the timely, accurate and efficient processing of client invoices while delivering exceptional service to lawyers, clients and internal stakeholders. This position is to fill an existing vacancy.
Through effective leadership, operational oversight and continuous improvement, this position supports the firm’s revenue cycle and financial objectives. Working closely with lawyers, legal assistants, clients and finance teams, the Manager, Billing fosters a culture of accountability, service excellence and process efficiency. The successful candidate is a collaborative, solutions-oriented leader who promotes best practices, establishes service standards and ensures compliance with firm policies, client requirements and billing guidelines.
Primary Responsibilities Leadership and Team Management
Lead, coach and develop a team of 7 billing professionals, fostering a culture of accountability, collaboration and excellence in client service
Manage team performance through ongoing coaching, mentoring and regular feedback
Oversee workload allocation, resource planning and cross-training to ensure effective service delivery and business continuity
Ensure team members understand and effectively support the firm’s revenue cycle, billing standards and service expectations Billing Operations
Oversee daily billing operations to ensure invoices are processed accurately,
efficiently and in accordance with firm policies and client requirements
Monitor team performance against established service level agreements (SLAs), ensuring billing targets and deadlines are consistently achieved
Ensure compliance with client billing guidelines, eBilling requirements and billing best practices to minimize billing rejections, write-offs, and payment delays
Act as the primary escalation point for complex billing issues, working collaboratively with lawyers, legal assistants, clients and finance teams to achieve timely resolution
Serve as the subject matter expert for billing processes, policies, systems and client billing requirements, providing guidance and support to internal stakeholders
Support month-end, quarter-end and year-end billing activities to facilitate timely revenue recognition Client Service and Stakeholder Management
Build and maintain strong relationships with lawyers, legal assistants, clients and finance teams to support an exceptional client experience
Ensure consistent, high-quality service delivery across all practice groups, offices and client portfolios
Communicate proactively with stakeholders regarding billing requirements, service expectations and issue resolution Process Improvement and Controls
Support the Director, Billing & AR Operations in implementing departmental initiatives, leading change management efforts and driving continuous improvement across the revenue cycle
Establish and maintain billing procedures, controls and service standards that support the firm’s financial and client service objectives
Drive continuous improvement by identifying operational inefficiencies and implementing sustainable process enhancements
Lead or support system, automation and change management initiatives impacting the billing function
Ensure compliance with firm policies,
client requirements and confidentiality standards Qualifications Bachelor's degree in business, accounting, finance or a related field, or an equivalent combination of education and experience
Minimum 5 years of progressive billing experience in a law firm or professional services environment, including at least 3 years in a people leadership role
Strong knowledge of legal billing processes, eBilling platforms, client billing guidelines and revenue cycle management
Experience with Aderant, Elite 3E or equivalent legal finance systems
Experience with BillBlast, eBillingHub or other electronic billing platforms is considered an asset
Advanced Microsoft Excel skills, including reporting and data analysis capabilities
Excellent analytical, problem-solving and decision-making skills, with the ability to exercise sound judgment in complex situations
Strong client service orientation and ability to build effective relationships with lawyers, clients and business services professionals
Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment
Exceptional communication, interpersonal, negotiation and stakeholder management skills
Strong attention to detail, organizational skills and commitment to accuracy
Positive, adaptable, and resilient leadership style with a continuous improvement mindset
Robust understanding of internal controls, compliance requirements and established procedures Salary Range The expected starting salary range for this role is $105,000-$120,000. The final offer will be determined based on the successful candidate's experience and qualifications.
To Apply For more information or to submit your application, please email:
[email protected] We thank all applicants for their interest; however, only those selected for further consideration will be contacted.
Davies may utilize artificial intelligence (AI) as part of our application screening process, including in reviewing applications to help identify candidates whose skills and experience align with the requirements of the role. Davies is committed to providing a diverse, inclusive and accessible workplace for candidates and firm members with disabilities. Please let us know of any accommodations you may require at any time during the recruitment process.
📌 Manager, Billing (Toronto)
🏢 Davies Ward Phillips u0026 Vineberg
📍 Toronto