- Answer incoming phone calls and respond to text messages.

- Assist patients with general questions about clinic services.

- Provide professional, friendly, and timely customer service.

- Route patient concerns to the appropriate provider when necessary.

- Schedule, reschedule, and confirm patient appointments.

- Send appointment reminders and follow-up communications.

- Coordinate patient intake and onboarding activities.

- Maintain accurate appointment records.

- Process medication refill requests according to clinic procedures.

- Assist with patient orders and service requests.

- Coordinate follow-up communications regarding prescriptions, laboratory services, and treatment plans as directed.

- Maintain accurate patient records and documentation.

- Update information within the clinic's electronic health record (EHR) and CRM systems.

- Organize digital files and administrative documents.

- Support general office administration and daily operations.

- Utilize the clinic's EHR, CRM, and phone systems efficiently.

- Learn new software and workflows during onboarding.

- Ensure accurate data entry and timely record updates.

Hard Requirements:





- Previous experience as a Medical Administrative Assistant, Medical Virtual Assistant, or Healthcare Customer Service Representative.

- Excellent communication and interpersonal skills.

- Strong organizational and multitasking abilities.

- Comfortable handling patient information with professionalism and confidentiality.

- Proficient with Microsoft Office, Google Workspace, and cloud-based applications.

- Experience working in a US-based medical practice, wellness clinic, or healthcare organization.

- Experience with appointment scheduling, patient communication, and medication refill coordination.

- Familiarity with EHR and CRM systems.

- HIPAA knowledge or certification (training will be provided if needed).

- Experience supporting practices offering wellness services, hormone replacement therapy (HRT), GLP-1 medications, peptide therapy, or laboratory services.

- Previous work from home experience.

Schedule:

HOURS/WEEK:

- 40 hours per week

- Monday to Friday

- 9AM - 5PM Pacific Standard Time Zone

Offer and Benefits:

OFFER:

- Weeks 1–6: $4 USD/hour

- Weeks 7 onwards: $5 USD/hour

📌 Medical Administrative Assistant (experience with US-based medical practice, clinic or organization is required) (Toronto)
🏢 WorkStaff360
📍 Toronto