That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes.

We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

The Customer Outcomes Senior Principal Platform

Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes.

The Senior Principal Platform

Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long‑term success. You will work with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation of solutions.





Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. Translate goals to outcomes into a customer roadmap.

Translate business information and technical requirements into an architectural blueprint to achieve complex goals. Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications. Manage technical governance, and an delivery operating model and governance.

Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices. Be an active contributor of leading practices and expertise related to the ServiceNow platform. Work with the extended account team to form global roll out plans, extending platform expansion .

Participate in presales opportunities and promote the platform architect role into all accounts.



Ability to travel up to 80% Experience driving complex issues through analysis and resolution Ability to relay complex information to diverse set of audiences, both technical and non‑technical ServiceNow certifications in aligned workflow Large program experience leading architecture and design Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

ServiceNow is an equal chance employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #

📌 Medical Architect (Toronto)
🏢 ServiceNow
📍 Toronto