Who You Are

You thrive at the front desk because you understand that this is not the supporting role; it is the main event. Every person who walks through the door at KWENCH deserves to feel like they belong, and you make that happen every day, without being asked.

You believe that hospitality is more than a job title. It's a way of showing up for people. You understand, maybe instinctively, that service is black and white, but hospitality is colour, and you are here to add colour to every single interaction.

You are someone who notices things. Not just the ringing phone or the guest waiting at the desk, but the small moments where a little extra care could turn an ordinary Tuesday into something someone actually remembers. You don't wait to be asked. You read the room, anticipate what's needed, and go a little further than expected because that's just how you operate.

You are warm, curious, grounded, and genuinely happy to be here.

Who We Are

KWENCH Coworking & Culture Club is a premium multi-service work and culture club offering office space, conference rooms, fitness facilities, events, learning, community, and food all under one roof. We operate like a boutique hotel: the arrival experience, the welcome, the check-in, and the genuine human connection set the tone for everything that follows.

Key Responsibilities

Member Services + Hospitality

- Be the primary point of contact at the front desk throughout your shift, greeting every member and guest with warmth and authenticity.
- Check in members, guests, and event attendees accurately and efficiently.
- Answer all incoming phone calls promptly and professionally, directing callers to the right person or resource.
- Respond to general email and online inquiries in a timely, on-brand way.
- Provide local area information as requested, including nearby restaurants, transit options, and services.
- Assist guests with accessibility needs and ensure every visitor feels welcomed and accommodated.
- Handle complaints and difficult situations calmly and with care,



resolving issues on the spot wherever possible.
- Review the day's expected arrivals, bookings, tours, and events at the start of each shift so you're ahead of it, not behind it.
- Log and document notable incidents, service requests, leads, and follow-up items during your shift.
- Be the go-to presence on the floor, noticing what needs attention before anyone has to ask.

Club Operations + Duties

- Maintain the front desk and lobby so the first impression is always a great one: tidy meeting rooms, clear dishes, wipe surfaces, update signage, and restock supplies.
- Ensure wayfinding signage is in place and accurate for the day's activity and events.
- Perform regular walk-throughs of all common areas, meeting rooms, and washrooms to ensure spaces are clean, tidy, and secure.
- Support coffee service and kitchen during busy periods or staff breaks.
- Provide basic bar service to members as requested (Serving It Right certification required within 30 days of start date).
- Assist with set-up, hosting, and teardown for events, workshops, and member gatherings, all great chances to spot your next lead!
- Track and log lost and found items.
- Assist with inventory and supply tracking for communal amenities.
- Complete end-of-day front desk closing procedures, including a full pass-on, and ensure the building is secure before leaving.
- Power down lights, equipment, and AV systems as directed.
- Other ad hoc duties as assigned.

What We Look For

- Sales-minded and people-first: you can hold a great conversation and guide it toward a genuine "yes" without it ever feeling like a pitch.
- Values hospitality:



you make members and guests feel truly welcome, every single time.
- Strong communicator: on the phone, over email, and face to face, you're clear, warm, and quick on your feet.
- Organized and efficient: you stay on top of routines, follow-ups, and your own time.
- Community-minded: you genuinely enjoy building relationships and helping people feel like they belong somewhere.
- Takes initiative: you notice what needs doing (or who needs following up with) and you do it without being asked.
- Thrives in a lively environment: you enjoy being around people and supporting a dynamic, creative community.
- Brings a positive, can-do attitude: dependable, upbeat, quick paced, and proactive.
- Embodies KWENCH values: curiosity, wellness, and happiness guide how you show up every day.

How to apply: Please drop your resume off in person and ask for Ryan at the desk.

Perks & Perks

KWENCH is dedicated to hiring people who want to pursue their passion and explore their talents. We provide our staff with a supportive and safe work environment.

- A socially responsible and inclusive culture
- Locally & female-owned and operated
- Inspiration: With one of the most dynamic, creative and diverse communities, KWENCH serves as both a muse and a catalyst for growth and impact.
- A certified B Corps company that meets high standards of social and environmental performance transparency, and accountability
- Fair wage
- Benefits after 3 months where applicable
- Access to fitness studio

Pay: $27.50 per hour

Benefits

- Dental care
- Extended health care
- On-site gym
- Paid time off
- Vision care
- Wellness program

Application question(s):
- Do you currently live in the Greater Victoria Regional District?
- Do you have reliable transportation to KWENCH from 7am to 8pm?
- We want to get to know you better. Without the help of AI, please share what excites you about working at KWENCH?

Experience:
- Customer Facing Service: 3 years (required)

Work Location: In person

📌 Member & Guests Service Agent (Victoria)
🏢 KWENCH
📍 Victoria