Overview

Join our dynamic hospitality team as a Night Auditor/Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests. In this vital role, you will serve as the first point of contact during overnight hours, ensuring smooth operations, guest satisfaction, and security. Your multitasking skills and hospitality expertise will keep our hotel running seamlessly while providing exceptional customer service in a lively, fast-paced environment.

This paid position offers an exciting opportunity to develop your skills in the hospitality industry while making a positive impact on our guests’ stays.

Duties

- Greet guests warmly upon arrival and assist with check-in and check-out procedures using multi-line phone systems and front desk software
- Handle guest inquiries with professionalism and courtesy, providing information about hotel amenities, local attractions, and services
- Manage reservations, cancellations, and modifications efficiently to maximize occupancy and guest satisfaction
- Conduct nightly audits of financial transactions, ensuring accuracy in billing and reporting for management review
- Maintain security by monitoring CCTV surveillance, conducting routine patrols of public areas, and controlling access to the property during overnight hours




- Respond promptly to guest requests or issues via phone or in person, demonstrating excellent phone etiquette and customer service skills
- Prepare detailed shift reports, incident logs, and financial summaries to ensure smooth handovers between shifts

Qualifications

- Previous experience in hotel front desk operations or hospitality is preferred; hotel experience is highly valued
- Multilingual or bilingual abilities are a strong plus for communicating with diverse guests
- Exceptional customer service skills with a friendly, approachable demeanor
- Proficiency in multi-line phone systems and front desk management software
- Strong knowledge of phone etiquette and guest services best practices
- Ability to handle sensitive situations discreetly while maintaining professionalism during late-night hours
- Hospitality background combined with excellent organizational skills and attention to detail

Join us to be part of a vibrant team dedicated to delivering outstanding hospitality experiences! We’re committed to supporting your growth in the hospitality industry through a lively work environment that values your enthusiasm, multilingual talents, and dedication to guest satisfaction. Pay: $17.60-$20.00 per hour

Benefits

- In office parking

Work Location: In person

📌 Night Auditor/Front Desk Agent (Greater Sudbury)
🏢 MOTEL6 SUDBURY
📍 Greater Sudbury