Role: Observability Engineer (Dynatrace, Splunk, SolarWinds, ServiceNow)Duration: 12 Months

Role Description

- Responsible for administration, support, optimization, and continuous improvement of enterprise monitoring and observability platforms including SolarWinds Orion, Splunk, and Dynatrace.
- Focus on monitoring infrastructure, applications, cloud environments, and enterprise services.
- Integrate monitoring solutions with ServiceNow for incident and event management.

Required Experience

- 8+ years of experience in Infrastructure Operations, Monitoring Services, Enterprise Monitoring, or Observability platforms.
- 5+ years of hands-on experience administering enterprise monitoring tools.
- Robust troubleshooting, analytical, and stakeholder management skills.
- Experience supporting production infrastructure, cloud services, applications, networks, storage, and enterprise platforms.
- Hands-on experience with automation using PowerShell, Python, REST APIs, and operational workflows.

Essential Skills

SolarWinds Orion • Network Performance Monitor (NPM)

- Server & Application Monitor (SAM)
- Alerting
- Custom Polling
- Dashboards
- Reporting
- Infrastructure Monitoring
- Network Monitoring

Splunk • SPL Queries

- Data Onboarding
- Dashboards
- Reports
- Alerts
- Log Analytics
- Event Correlation

Dynatrace • OneAgent

- Smartscape
- Distributed Tracing
- Synthetic Monitoring
- Real User Monitoring (RUM)
- Service Flow Analysis

ServiceNow • ServiceNow Incident Management

- Event Management
- ITOM
- Automated incident generation
- Operational response workflows

Key Responsibilities

Monitoring Platform Administration • Administer, support,



and optimize SolarWinds Orion, Splunk, and Dynatrace platforms.

- Ensure platform availability, scalability, performance, and operational health.
- Perform upgrades, maintenance, configuration reviews, and platform optimization activities.

Monitoring & Observability Engineering • Design and maintain monitoring solutions for:

- Infrastructure
- Network
- Cloud
- Storage
- Backup
- Applications
- Enterprise Services
- Implement proactive monitoring and observability capabilities across enterprise environments.
- Enhance monitoring coverage and improve operational visibility.

Alerting, Dashboards & Event Correlation • Build dashboards, alerts, reports, service health views, and event correlation rules.

- Drive alert quality improvements and reduce alert noise across monitoring platforms.
- Establish monitoring standards and operational dashboards for business and technical stakeholders.

ServiceNow Integration • Integrate monitoring platforms with ServiceNow Incident Management and Event Management workflows.

- Improve operational visibility through integrated monitoring and ITSM processes.

Incident Management & RCA Support • Support Major Incident investigations and monitoring-related root cause analysis activities.

- Identify monitoring gaps and implement remediation plans.
- Contribute to service reliability and operational resilience initiatives.

Automation & Continuous Improvement • Develop automation solutions using scripting and APIs to improve operational efficiency.

- Drive AIOps, observability, and event management maturity initiatives.
- Continuously evaluate monitoring effectiveness and recommend improvements.

📌 Observability Engineer (Dynatrace, Splunk, SolarWinds, ServiceNow) (Calgary)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Calgary