Become the cornerstone of customer satisfaction as an Operations Support Manager at TELUS Agriculture & Consumer Goods. This role involves enhancing mobile and online experiences alongside a focus on customer support. As an Operations Support Manager-Customer Support Representative, you will liaise effectively with customers and internal teams.

Your responsibilities will include providing outstanding service, fostering solid customer relationships, and maintaining first-line support for TELUS Agronomy. Your attention to detail and proactive approach will ensure that customers feel valued and supported across various platforms. Key Responsibilities:

- Deliver exceptional customer service standards
- Track customer interactions using CRM tools




- Assist customers with technology support and training
- Conduct webinars and track engagement metrics
- Collaborate with Enterprise Account Manager on enhancements Requirements:
- Bachelor’s Degree in a related field preferred
- 1-3 years of account management experience
- Knowledge of farming practices and agricultural technology
- Familiarity with GPS and GIS systems
- Excellent communication and organizational skills Drive customer success and support across the TELUS platform through specialized service and technology expertise.

📌 Operations Support Manager at TELUS (Quebec City)
🏢 TELUS Agriculture u0026 Consumer Goods
📍 Quebec City