Job Title: Operative IBMS Techno-Functional Consultant

Location: Toronto, ON

Work Arrangement: Hybrid (3 days WFO)

Employment Type: Contract

Duration: 12 Months

Domain: BFSI

Pay Rate: CAD 50-55/hour Incorporated

Application Deadline: August 30th, 2026

Key Responsibilities

- Provide L1/L2/L3 production support for the Operative IBMS platform in a helpdesk environment.
- Troubleshoot issues across scheduling, ad sales, traffic, and billing modules.
- Manage incidents, service requests, and user queries using ticketing tools such as ServiceNow or JIRA.
- Perform SQL-based database troubleshooting, data validation, and issue resolution.
- Investigate system integration issues, data inconsistencies, and perform root cause analysis (RCA).
- Support user access management, system configurations, and minor application enhancements.
- Ensure SLA compliance while collaborating with business and technical stakeholders.
- Partner with Sales, Traffic, Finance, and IT teams to resolve functional and technical issues.

Required Skills





- Solid hands-on experience with the Operative IBMS (BMS) platform.
- Solid understanding of broadcast/media workflows, including scheduling, ad sales, traffic, and billing.
- Strong SQL skills with experience in database troubleshooting ( mandatory ).
- Experience providing application/helpdesk or end-user support in a production environment.
- Familiarity with ServiceNow, JIRA, or similar ITSM/ticketing tools.
- Knowledge of system integrations, reporting tools, and data validation.
- Understanding of infrastructure/EUC environments (VDI, VPN, etc.).
- Excellent analytical, troubleshooting, and communication skills.

EEOC Compliance: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

Disclaimer:

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.

📌 Operative IBMS Techno-Functional Consultant (Ontario)
🏢 Pacer Group
📍 Ontario