Job Title: Over-the-Counter (OTC)/ Special Projects

Company Overview:

AccessSMT, founded in 1928, and CP Distributors, established in 1962, are proud to merge their rich legacies to create a stronger, unified company built on decades of expertise and excellence. Together, we bring unmatched experience to the marketplace, offering comprehensive solutions in Construction Divisions 8, 28, and 10, including architectural hardware, access control, building security systems, and specialty doors.

Our combined team now spans 14 locations nationwide, working collaboratively to deliver innovative, high-quality solutions that meet the evolving challenges and goals of our customers. What sets us apart is our deep industry knowledge, extensive capabilities, and an unwavering commitment to superior service.

We currently have an opening for an ambitious Over-the-Counter (OTC)/ Special Projects in our Saskatoon branch. This full-time position offers tremendous growth opportunities, including diverse projects, supported career development, and potential for advancement.

Job Responsibilities:

- Deliver comprehensive customer service across various communication channels, including in-person, email, and phone, to ensure a positive and responsive interaction with clients.
- Manage front counter operations and walk-in clientele, fostering a welcoming and professional atmosphere.
- Coordinate small projects with budgets up to $100,000, handling tasks from pricing and tendering to order fulfillment, ensuring efficiency and cost-effectiveness.
- Advise customers based on their specifications, industry codes, and product designs, enhancing their purchasing experience and satisfaction with our products and services.
- Address and resolve customer and order-related issues, troubleshoot discrepancies, and navigate obstacles to provide timely solutions.




- Conduct competitive intelligence analysis post-tender to assess market positioning and identify opportunities to increase our competitiveness and market share.
- Maintain diligent documentation of support requests, contractor interactions, and purchase orders, and support the warehouse team as needed.
- Keep abreast of market trends, product portfolio updates, and customer feedback to continuously improve knowledge and service delivery.
- Uphold safety standards by adhering to policies and reporting unsafe practices or conditions.
- Commit to exceptional service levels for both internal and external stakeholders, ensuring a seamless support experience.

Your Experience:

- Minimum education requirement would be a diploma/ degree in construction management OR Architectural engineering - CMT/AET program.
- Project management or technical/ construction project coordination experience in Canada would be preferred.
- Minimum of 2 years of sales experience in a related field, with experience in Division 8/10 is considered an asset.

We Offer:

- A competitive base salary and a comprehensive benefits package including extended medical and dental coverage.
- Employee and Family Assistance Program and RRSP matching to support the financial security of our employees.
- Opportunities for career advancement and professional development, supported by educational programs.

If you are ready to take on exciting challenges in a dynamic setting, we invite you to apply for the Special Projects Coordinator position at AccessSMT and help us shape the future of construction! Job Types: Full-time, Permanent

Benefits

- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Wellness program

Ability to commute/relocate:
- Saskatoon, SK S7P 0B8: reliably commute or plan to relocate before starting work (required)

Experience:
- construction project coordination: 2 years (preferred)
- Customer service: 2 years (preferred)
- Sales: 2 years (preferred)
- Division 8/ Division 10 products: 1 year (preferred)

Location:
- Saskatoon, SK S7P 0B8 (required)

Work Location: In person

📌 Over-the-Counter (OTC)/ Special Projects (Construction)
🏢 AccessSMT
📍 Saskatoon