Personal Support Worker (PSW)- BSO Lead

Maxville Manor is a 114-bed long term care home located in the village of Maxville, Ontario; just 50 minutes east of Ottawa or 35 minutes north of Cornwall.

Benefits:

- Dental care
- Extended health care
- Life insurance
- RRSP match
- Paid time off
- On-site parking
- Employee assistance program
- Vision care
- Disability insurance
- Company events

We are seeking a Personal Support Worker with a specialty in BSO for a permanent full-time rotation. The PSW-BSO Lead provides leadership and support in delivering person-centered behavioural care to residents with responsive behaviours. This role works collaboratively with interdisciplinary teams to promote gentle, evidence-informed approaches, mentor PSWs in best practices, and support the development and implementation of individualized behavioural care strategies. The PSW-BSO Lead helps enhance team members' capacity through coaching, education, and role modelling while contributing to a safe, respectful, and therapeutic environment for residents, families, and team members.

Responsibilities and Duties:

Policy

- Complies with the code of ethics and standards of conduct as set out in the Maxville Manor Team Member Handbook.
- Upholds the Manor’s Mission, Vision, and Values.
- Complies with all provincial regulations and established department policies and procedures.
- Adhere to organizational policies, procedures, and best practice guidelines related to Behavioural Supports Ontario (BSO), resident care, privacy, infection prevention, and workplace safety.
- Support consistent application of behavioural care policies and gentle approaches among PSW team members.
- Participate in the review, development, and implementation of policies related to responsive behaviours, dementia care, and person-centred practices.
- Promote confidentiality and appropriate handling of resident information in accordance with legislative and organizational requirements.
- Uses mechanical lifts according to Zero Lift Policy.
- Supports residents with responsive behaviours using person-centered approaches.
- Implement and monitor individualized care plans.
- Complete behavioural tracking and documentation (including quarterly reports).
- Collaborate with clinical team members, families, and external partners.
- Promote a safe, respectful, and supportive environment for residents and staff.

Quality Improvement

- Contribute to quality improvement initiatives related to behavioural care, resident safety, and quality of life outcomes.
- Monitor trends in responsive behaviours, incidents, and care outcomes and communicate observations to leadership and the interdisciplinary team.
- Participate in audits, program evaluations, and improvement activities to enhance care delivery and team member practices.




- Encourage consistent documentation practices and evidence-informed care approaches among PSWs.
- Supports the continuous quality improvement of the department by providing constructive ideas and solutions to identified problems and challenges.

Health and Safety

- Promote a safe setting for residents, team members, and visitors by identifying, reporting, and mitigating safety risks.
- Support safe resident handling, mobility practices, and use of adaptive equipment.
- Participate in incident reporting, follow-up, and safety discussions related to responsive behaviours or workplace risks.
- Reinforce infection prevention and control practices and environmental safety standards.
- Act as a role model for respectful workplace behaviours and psychological safety.
- Complies with health and safety legislations and departmental safe job procedures
- Uses or wears protective equipment as required.
- Reports malfunctioning equipment or other safety issues to the supervisor.
- Adheres to strict hand hygiene practices.

Training

- Provide mentorship, coaching, and informal education to PSWs regarding behavioural support strategies, gentle approaches, and person-centred care.
- Assist with orientation of new team members to behavioural support practices, documentation standards, and responsive behaviour interventions.
- Support ongoing team member development through sharing best practices, case discussions, and role modelling effective communication strategies.
- Collaborate with leadership and external partners to identify learning needs related to behavioural care.
- Attends compulsory and in-service training as required to better meet the needs of residents.
- Completes all annual training requirements.
- Attends team member meetings as required (including Quality Team Meetings, Care Conferences).
- Assists with the coordination of the BSO Ambassador Program at Maxville Manor.

Clinical Responsibilities

- Support implementation and evaluation of individualized behavioural care plans in collaboration with the interdisciplinary team.
- Provide direct care and behavioural support interventions while modeling best practice approaches for team members.
- Observe, document, and communicate changes in residents’ cognitive, emotional, physical, or behavioural status.
- Facilitate effective communication between residents, families, PSWs, nursing team members, and BSO partners regarding behavioural care needs.
- Assist in developing strategies that promote resident independence, dignity, safety, and quality of life.




- Adheres to the plan of care as determined by the care team.
- Assists with resident personal care/hygiene, nutrition and activities of daily living.
- Observes and reports on changes in resident condition to supervisor.
- Supports residents with cognitive/psychological deficits by utilizing care interventions to minimize potential for responsive behaviours.
- Assists with ambulation, mobilization, transferring, and adaptive aids.
- Demonstrates understanding of resident needs and maximizes abilities.
- Maintains resident information confidential.
- Refers resident or family concerns to the nurse in charge of unit.
- Notifies supervisor of any concerns impacting resident safety.
- Assists in maintaining a protected and clean workplace, including resident equipment, belongings, and nursing equipment.
- Completes documentation in PointClickCare in POC and notes, as well as E-DOS Mapping.
- Completes all other tasks as assigned.

Qualifications:

- Personal Support Worker Diploma from a recognized Community College
- Completion of the BSO Foundation Course (required)
- GPA training (required)
- P.I.E.C.E.S training considered an asset
- Dementia Studies certificate (asset)
- Experience in Long Term Care setting (asset)
- Knowledge of quarterly BSO tracking and reporting processes
- Familiarity with DOS (Dementia Observation System) mapping
- Experience with PointClickCare (PCC) electronic documentation system
- Ability to de-escalate challenging behaviours
- Ability to deliver educational sessions on dementia care and responsive behaviours
- Mentoring and knowledge-sharing skills
- Strong interpersonal and customer-focused skills
- Empathetic to residents
- Safety-minded
- Ability to work collaboratively within an interdisciplinary team
- Motivated to learn
- Strong organizational skills and ability to prioritize tasks and time management skills
- Excellent communication and interpersonal skills
- Able to meet the physical demands of the role
- Ability to work a set schedule (including weekends/rotations)
- Dependable to work all assigned shifts and accept call-ins

Since Maxville Manor is located in a remote/rural location, you would also qualify for special grants which can be applied towards any student loans you may have incurred during your education. Our core values include dignity/respect, compassion, excellence, accountability, collaboration and bringing joy. We serve with our hearts. If you have values that align well with ours, we would love to meet you and welcome you to our team.

Job Type: Full-time

Pay: $27.38-$29.04 per hour

Benefits

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:
- French not required

Licence/Certification:
- PSW Diploma (required)

Work Location: In person

📌 Personal Support Worker (PSW)- BSO Program (Maxville)
🏢 Maxville Manor
📍 Maxville