Contract: September 1, 2026 – March 31, 2027

Positions: 8

Location: Calgary or Edmonton, AB

Work Arrangement: Hybrid – may require up to 5 days/week in office

About the Role

We are seeking detail-oriented and client-focused Processing Center Advisors / Child Care Assessors to support Alberta families, childcare providers, and stakeholders through various child care programs and services.

Key Responsibilities

- Review, assess, and process applications, renewals, and amendments according to program policies and guidelines.
- Assess client eligibility by reviewing financial and supporting documentation.
- Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and other stakeholders.
- Explain program requirements and assist clients with online services and processes.
- Investigate and resolve application, payment, eligibility, and system-related issues.
- Maintain accurate records while following privacy, security, and information management requirements.
- Work with internal and external stakeholders to support effective program delivery.
- Participate in testing, training, continuous improvement, and operational initiatives.

Qualifications

- Experience in customer service, program administration, perks administration, case management , or a related field.
- Strong analytical, problem-solving, organizational, and decision-making skills.




- Ability to interpret and apply policies, procedures, legislation, and program guidelines.
- Strong attention to detail and accuracy when reviewing information and documentation.
- Ability to manage multiple priorities in a high-volume, fast-paced environment .
- Excellent verbal and written communication skills.
- Experience handling sensitive and confidential information professionally.
- Strong interpersonal skills with a client-focused and empathetic approach.

Nice to Have

- Experience working with government programs, eligibility assessments, or social benefits administration .
- Experience supporting clients with complex or sensitive situations.
- Experience working with multiple databases and systems simultaneously while providing customer service.

Additional Requirements

- Successful candidates will be required to complete Level 2 Enhanced Security Screening , including a Criminal Record Check and Financial Management Risk Indicator Screening (FMRIS).

If you're organized, analytical, and passionate about providing high-quality client service while supporting families and community programs , we'd love to hear from you. AI-enabled tools may be used to sort applications based on job-related criteria. All AI generated results are vetted by our team and the decision of which candidates move forward is always made by a human.

📌 Processing Center Advisor – Child Care Programs (Calgary)
🏢 BITS Recruiting
📍 Calgary