Title: Processing Center Advisor

Duration: 2026-09-01 to 2027-03-31 (18 Months possible extension)

Location: Calgary, AB & Edmonton, AB (Onsite)

Work Location:

Third Floor

9920 - 108 Street

Edmonton

Alberta

CAN

T5K 2M4

Description

Key Responsibilities

- Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.

- Determine client eligibility by reviewing financial and supporting documentation.

- Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.

- Provide guidance on program requirements and assist clients in navigating online services and processes.

- Investigate and resolve application, payment, eligibility, and system-related issues.

- Maintain accurate records and ensure compliance with privacy, security, and information management requirements.

- Collaborate with internal and external partners to support effective program delivery.

- Contribute to continuous improvement initiatives, testing, training, and operational projects.

What You Bring

- Experience in customer service,



program administration, benefits administration, case management, or a related field.

- Strong analytical, problem-solving, and organizational skills.

- Ability to interpret and apply legislation, policies, procedures, and program guidelines.

- Experience assessing information and making decisions with a high degree of accuracy and attention to detail.

- Ability to manage competing priorities in a high-volume, quick-paced environment.

- Strong verbal and written communication skills.

- Experience handling sensitive and confidential information with professionalism and discretion.

- Ability to build positive relationships and provide empathetic, client-focused service.

Assets

- Experience with government programs, eligibility assessment, or social benefits administration.

- Experience supporting clients through complex or sensitive situations.

- Experience using multiple systems and databases simultaneously while delivering customer service.

📌 Processing Center Advisor 985 (Southwest Edmonton)
🏢 I8IS
📍 Southwest Edmonton