Lead a dynamic team as a Quality Team Leader at Allianz. Enhance quality standards and drive performance in Transversal Claims Operations through effective coaching and resolution management. In this key leadership role, you will manage and mentor Quality Specialists, focusing on operational excellence and customer satisfaction.

Your expertise in quality assurance, complaint resolution, and data analysis will be vital in identifying improvement opportunities and impacting team productivity and service levels. Key Responsibilities:

- Lead and develop a team of Quality Specialists
- Analyze quality and performance data for improvements
- Conduct coaching sessions and performance reviews
- Manage complex customer escalations and complaints
- Monitor quality checks and compliance with standards Requirements:
- Associate's degree or relevant experience
- 3+ years in quality assurance or related field
- Previous leadership experience preferred
- Solid analytical and problem-solving skills
- Proficiency in Microsoft Office and reporting tools Drive quality improvement and enhance customer relationships as a Quality Team Leader with Allianz.

📌 Quality Team Leader at Allianz (Cambridge)
🏢 Allianz
📍 Cambridge