Three (3) Relief Medical Secretaries

$22.28 per hour

(filling of vacancies)

About Unison Health and Community Services:

Unison Health and Community Services is a non-profit, community-based organization that serves neighbourhoods in Northwest Toronto. Operating out of six locations, Unison offers core services that include primary health care, counselling, health promotion, Early Years programs, legal services, harm reduction programs, housing assistance, adult protective services, Pathways to Education™ and a Diabetes Education Program. Unison’s mission is working together to deliver accessible and high-quality health and community services that are integrated, respond to needs, build on strengths and inspire change.

Unison is committed to working from an inclusive, pro-choice, sex positive, harm reduction, anti-racist, anti-oppression, and participatory framework.

We are currently seeking three Relief Medical Secretaries to work across five of our Unison sites. Reporting to the Client Access Manager, the Relief Medical Secretaries provide relief coverage to the Medical Secretary team within a care model that emphasizes health promotion and client education.

Job-Specific Responsibilities:

· Respond to telephone messages, screen calls as necessary and answer general enquiries

· Contact clients to remind them of appointments as appropriate

· Scheduling clients’ appointments, receiving and greeting visitors and clients, assessing their needs and directing them accordingly

· Cancel and rebook appointments as needed

· Open and check mail, faxing as requested





· Check and respond to inbox

· Photocopy and prepare packages

· Scan, fax and follow-up on internal and external referrals

· Retrieve messages from voicemail

· Notify clients of incoming specialists’ appointments and document the information appropriately

· In consultation with medical secretaries, identify, report and debrief on client safety incidents, positive catches, occupational health and safety incidents and near misses

· Take guidance and direction from the Medical Secretaries, and where necessary from the Clinical and Interdisciplinary Team to provide service to Unison’s clients.

· Other duties as required

Job-Specific Qualifications:

· Medical Office Administrative Diploma or equivalent in education and/or experience

· Computer literacy and comfort with the use of different software including Electronic Medical Records (experience in Practice Solutions Suite/PSS is an asset)

· Bilingualism English/Spanish is a strong asset

· 1 – 2 years’ experience in a community-based setting

· Excellent customer service skills

· Effective communication, interpersonal, organizational and administrative skills

· Demonstrated knowledge of,



and sensitivity to, the impact of social, economic, environmental and cultural issues on diverse communities

· Knowledge of issues affecting communities facing barriers to access in an urban environment.

· Excellent interpersonal skills with colleagues, students, community members, volunteers, etc.

· Excellent English (and Spanish) communication skills, both written and verbal, with individuals and groups The successful candidates will be able to work flexible hours on an on-call basis and have a willingness to work at five of the Unison sites.

Interested candidates are asked to email a résumé with covering letter by 4:00 p.m., Tuesday, August 11, 2026, to:

Hiring Committee, Relief Medical Secretary

Unison Health and Community Services [email protected]

Please cite UN_2026_052 in the subject line of the email

We welcome applications from people who are reflective of the diverse communities we serve, including those who might need accommodation.

Where needed, accommodations for applicants with disabilities will be provided on request to support their participation in all aspects of the recruitment process.

Unison does not use Artificial Intelligence (AI) for screening, assessing, or the selection of candidates

While we thank all applicants for their interest, only those selected for interview will be contacted.

Pay: $22.28 per hour

Benefits

- Company events
- Municipal pension plan
- On-site parking

Work Location: In person

📌 Relief Medical Secretary (Toronto)
🏢 Unison Health and Community Services
📍 Toronto