Overview The Sales Associate will help to advance the organization’s strategic goals by embracing the mission, vision, and values of WINS. Reporting to the Store Manager, the Sales Associate is responsible for providing friendly and courteous service to customers, donors and volunteers. This position works in a fast-paced environment that involves driving sales through engagement of customers, suggestive selling, and sharing product knowledge.

Duties And Responsibilities Foster a positive workplace and team environment through open communication

Ensure high levels of customer satisfaction through excellent sales service

Assess customers’ needs and provide assistance and information on products

Welcome customers to the store and answer their queries

Sort, tag, hang merchandise, arrange, restock sales floor

Resolve customer complaints to ensure maximum client satisfaction

Process sales transactions at point of sale (POS) accurately & efficiently

Receive, sort, & recycle donated goods

Lift & move all sizes of furniture throughout each shift - 50 lbs individually or 100 lbs as a member of a team Promote upcoming sale promotions, events and other WINS initiatives





Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis

Actively seek out customers in store and “Go the extra mile” to drive sales

Remain knowledgeable about WINS community impact and the programs offered

General housekeeping and tidiness of store & rotate inventory on regular basis

Other duties as assigned Requirements Education Grade 12 Diploma and/or equivalent combination of education and experience Experience Previous experience in a retail, customer service environment is an asset Personal/ Qualified Attributes A friendly and energetic personality with customer service focus

Strong communication and interpersonal skills

Ability to problem solve, multi-task and prioritize daily work

Ability to perform under pressure and address complaints in a timely manner

Ability to stand for long periods of time throughout each shift

Availability to work flexible shifts with weekend availability

Ability to physically lift 50 lbs individually or 100 lbs as a member of a team

Eligible to work in Canada

CSA approved steel-toe boots

📌 Sales Associate - Macleod (Part-time) (Calgary)
🏢 WINS (Women In Need Society)
📍 Calgary